Lost & Found

For Assistance while in the Park

If you lose something while you are in the Park, please contact a nearby Cast Member or go directly to the following Guest Service facility.

For Assistance after leaving the Park
For Assistance by email or telephone after leaving the Park 

Email Inquiries

Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

The numbers above provide information concerning Park opening times, periods of congestion and ticket prices.
From overseas, please call +81-45-330-5211
This number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call 045-330-5211
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.)
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • In addition, we request that you notify us of your caller ID so that we can respond to you with certainty.
    The above phone number is not toll-free. Any phone charges must be covered by the caller.