Lost & Found

For Assistance while in the Park

If you lose something while you are in the Park, please contact a nearby Cast Member or go directly to the following Guest Service facility.

For Assistance after leaving the Park
For Assistance by email or telephone after leaving the Park 

Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

  • Any charges resulting from calls to the above phone number must be covered by the caller.
  • Charges will differ based on your phone carriers and plans. Please contact your phone carrier for details.
  • From overseas, please call +81-50-3090-2742
  • The above phone number offers assistance in English only.
  • This call is being recorded in order to confirm the contents of our Guests' inquiries and the responses of the operators, as well as to provide future services and improve the quality of our services.
  • For details on how we handle the information received from our Guests, please refer to our Privacy Policy posted on the Tokyo Disney Resort Official Website.
  • We request that you call us with your caller ID setting turned on.
  • To offer the best services possible, our operators will ask for your name at the beginning of the call.
  • For inquiries regarding purchased tickets, we will ask for the 19-20 digit ticket number in order to confirm the ticket type.
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See here for details about hotels affiliated with Tokyo Disney Resort