Convenient Services
To Enjoy the Parks
Tokyo Disney Resort® App
The Tokyo Disney Resort App will enable you to purchase tickets online (available in the Japanese version of the app only), make advanced bookings for attractions, restaurants, and other experiences, as well as check wait time and your current location to help you enjoy the Parks even more. Downloading the app in advance is recommended.
Note: This app is not compatible with some devices such as tablets and iPads.
Standby Pass
Some experiences require a Standby Pass, which can be applied for on the Tokyo Disney Resort App after entering the Park.
Entry Request
Some experiences require an Entry Request to be completed on the Tokyo Disney Resort App after entering the Park.
Disney Premier Access (available for a fee)
This service, available for a fee, will allow guests to select designated times to enjoy certain experiences. By using Tokyo Disney Resort App after entering the Park, and by completing purchase, the experience will be available with a shorter wait time.
Priority Seating (for dining with a minimal wait)
This system lets you book a dining time at certain restaurants so you can be seated with a minimal wait after you arrive at the restaurant.
Check the Park map / wait times and information about the venue
You can find out the wait times for attractions and restaurants at a glance on the digital Park maps. It will also show your current location, so you can make plans on where to go next.
Other useful functions available on the app
View and manage plans
You can view your plans for your obtained Standby Passes and restaurants booked in advance through Priority Seating.
Create Group (share ticket and plan details)
Once you create a group, you will be able to share your Park ticket, reservation for a restaurant, and other plan information with members of your group.
・To enable certain functions of this app, your device's GPS must be turned on, and registration and log-in to a Disney account is required.
- A Disney account refers to a membership required to use various online services belonging to Disney, including Disney.jp which is the official Disney website in Japan.
Other Convenient Services
Online reservations for shops
To enter the shops requiring online reservations, please obtain a Standby Pass or make a reservation through the Advance Shop Reservations service (in Japanese only) to select the date and time of visit.
Shipping Items Home
At some shops, you can have your purchases shipped to your home for a fee.
Withdrawing Cash
ATM cash dispensers that accept major credit cards and SMBC bank cards are available.
Disney FASTPASS®
Suspended until further notice.
Barrier Free
Barrier Free Information
Information on services and facilities that can help Guests with disabilities, as well as Guests who have temporary physical impairments, enjoy the Parks.
Rental Wheelchairs and Motorized Wheelchairs
Wheelchairs, motorized wheelchairs, and battery-assisted push wheelchairs for use in the Parks are available for a nominal fee.
When You Need Assistance
Care of Lost Children
If you lose sight of your child in the Park, please contact the nearest Cast Member.
Lost and Found
If you lose anything in the Park, please contact the nearest Cast Member.
Message Service
You can leave a message for members of your party with this service.
First Aid Assistance
If you feel unwell or get injured, please contact the nearest Cast Member.
Mobile Battery Rental Service
Guests can rent a battery for their mobile devices from this location set up at various places inside and outside the Park.
Storage Lockers
Coin-operated storage lockers are available around the Main Entrance.
Park Re-Entry
If you intend to leave the Park and re-enter later the same day, be sure to have your hand stamped at the exit.
AED (Automated External Defibrillator)
AEDs (Automated External Defibrillators) are available throughout the Parks.
Non-Japanese Language Support
Complimentary Tokyo Disneyland Guide Maps are available in English, Traditional Chinese, Simplified Chinese, and Korean at Main Street House inside the Park's Main Entrance.
Lots of Other Convenient Ways to Enjoy the Park
Photo Spots
Signs with the "Photo Spot" mark point to places in the Park that are perfect for taking memorable pictures of your visit.
Digital Photo Printing Service
Pictures that you take at Tokyo Disney Resort can be printed with an original border when you use this service.
Mailing a Letter
Mailboxes are located throughout Tokyo Disneyland. Letters or postcards placed in the mailboxes will be decorated with an original Park design and delivered to the post office.
Free Wireless Internet Access (Wi-Fi)
This service is available for all Guests. A valid email or social media account is required for access.