Regarding operations at the Disney Hotels
(Update 11:00 a.m., September 12, 2022)
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In compliance with requests from local Japanese authorities, the Disney Hotels (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta and Tokyo Disney Celebration Hotel) will be making temporary modifications to Guest Benefits and other services.
We will continue to prioritize the safety of our Guests and Cast Members as we provide services in line with COVID-19 safety guidelines issued by the Japan Hotel Association.
1. Approach to promoting health and safety
- Disney Hotels will reopen with controlled capacity during the initial phase
- We are planning increased cleaning and sanitization in guestrooms, restaurants, and other areas of the building. In particular, we will focus on areas that have the possibility of being touched frequently.
- Items that are provided to guests for temporary use or rental will be sanitized every time after being used.
- The building will be well ventilated.
- Plexiglass barriers will be installed at the front desks, guest service desks, register counters at restaurants, etc.
- Cast members will be temperature-screened when they arrive at work, and will wash and sanitize hands regularly.
- Cast members will wear masks. They will wear gloves when handling guest luggage.
2. Requests to guests
- Temperature screenings will be conducted upon arrival. If temperatures of 37.5 degrees Celsius or above or cold-like symptoms are identified, we will follow the guidance of local health authorities.
- Guests will be asked to wear masks when in public spaces such as the lobby.
- Guests will be asked to sanitize fingers and hands using the hand sanitizers placed at various locations throughout the building, and wash hands regularly.
- Guests will be reminded to cooperate in order to maintain social distancing when standing in line.
- When checking in to the hotel, Guests are asked to provide proof of identity (driver’s license, health insurance card, passport etc.).
- The check-in process will be shortened. For detailed information about the facilities, please refer to the hand-out provided or the guestroom television.
- Cashless transactions using credit cards are recommended.
- Where available, guests are recommended to use the Tokyo Disney Resort App online check-in. After checking in online, guests can complete the check-in process by simply holding their smartphones over the check-in reader in the building.
- Required information must be registered in advance.
- Tokyo Disney Celebration Hotel will not be included in this service
- Not available for some reservations made by travel agencies, etc.
- Guests are advised to complete checkout in their rooms, using the Express Checkout service on the guest room TV.
This service requires you to settle your bill at the Front Desk during your stay. For more information, see Leave without stopping by the Front Desk. - We ask guests to have their entire party together before queuing at the Park entrance and refrain from having members of their party join them in the queue later.
* Individuals for whom the following applies are asked to refrain from visiting.
- Guests who have been in close contact with individuals who have tested positive for the new coronavirus
- Guests who have family members or close acquaintance who are suspected of being infected
* Elderly people and people with medical conditions who may develop serious symptoms if infected are advised to consider cautiously whether to visit.
* Guests who have stayed abroad, we comply with the quarantine measures standards set by the Ministry of Health, Labor and Welfare when entering Japan.
5. Room reservations
- If reselling for a profit of the room is confirmed, this will be considered a violation of the lodging agreement and the contract will be cancelled.
7. Changes to operations
Room stays
- To guests staying at Tokyo Disneyland Hotel and Tokyo DisneySea Hotel MiraCosta, complimentary pass for the Disney Resort Line will end on March 31, 2023.
- As of June 1, 2022, changes were made to the breakfast service included as a Guest Benefit for guests staying in one of the following rooms.
Concierge Disney's Cinderella Room, Disney's Magic Kingdom Suite, Walt Disney Suite, Concierge Deluxe Room (Park View), Concierge Balcony Room (Park Grand View), Concierge Balcony Alcove Room (Park Grand View).
Guests staying in one of these rooms may choose to have breakfast in their room, or at Sherwood Garden Restaurant. If you would like breakfast in your room, please let the Cast Member know at check-in.
Click here to see how to reserve the restaurant - As of September 30, 2021, bed guards are no longer available at this hotel.
- At Marceline Salon, Ambassador Lounge, or the Salone dell'Amico, guests are requested to wear a mask at all times except when actively eating or drinking. Please refrain from using the facility if you have a cough, fever or feel unwell.
Restaurants and lounges
- Some menus and services have been temporarily modified until further notice.
- Please use the hand sanitizers located at the entrances and exits.
- Guests are requested to wear a mask at all times except when actively eating or drinking.
- Please refrain from using the facility if you have a cough, fever or feel unwell.
- Parties of more than 5 people may be requested to separate into smaller groups.
- Guests wishing to dine at the hotel should book in advance.
- Guests can view the menu on their smartphone by scanning the two-dimensional code.
- When dining at a buffet restaurant, please use the gloves provided before taking your food.
- Guests are asked to wear a mask when using the buffet.
- Entry restrictions may be put in place.
- Service hours are subject to change.
Business hours and services
■Tokyo Disneyland Hotel
| Sherwood Garden | Breakfast | 6:30 a.m. - 10:00 a.m. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. | |
| Dinner | 5:00 p.m. - 9:30 p.m. (weekdays) / 4:30 p.m. - 9:30 p.m. (weekends and holidays) | |
| Canna | Lunch | 11:30 a.m. - 2:30 p.m. |
| Dinner | 5:00 p.m. - 9:00 p.m. | |
| Dreamers Lounge | Breakfast | 6:30 a.m. - 9:30 a.m. |
| Lunch and sweets | 11:30 a.m. - 5:00 p.m. | |
| Dinner and cocktails | 5:00 p.m. - 9:30 p.m. |
■Disney Ambassador Hotel
| Chef Mickey | Breakfast | 6:30 a.m. - 10:00 a.m. *There will be no character appearances. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. >>Click here about the Disney Character Photo Location |
|
| Dinner | 4:30 p.m. - 9:00 p.m. >>Click here about the Disney Character Photo Location |
|
| Empire Grill | Lunch | 11:30 a.m. - 2:30 p.m. *My Anniversary Story will not be available. |
| Dinner | 5:00 p.m. - 9:00 p.m. | |
| Hyperion Lounge | Breakfast | Not available *Ambassador Floor guests will be served breakfast at Chef Mickey. (There will be no character appearances) |
| Café and cocktails | 12:00 p.m. - 8:00 p.m. | |
| Tick Tock Diner | Breakfast | 6:30 a.m. - 10:00 a.m. |
| Lunch/Dinner | 12:00 p.m. - 7:00 p.m. |
■Tokyo DisneySea Hotel MiraCosta
| Oceano | Breakfast | 6:30 a.m. - 10:00 a.m. |
|---|---|---|
| Lunch & Dinner buffet | 11:30 a.m. - 9:00 p.m. | |
| Dinner course | 5:00 p.m. - 9:00 p.m. | |
| Silk Road Garden | Lunch | 11:30 a.m. - 2:30 p.m. |
| Tea time | 2:30 p.m. - 4:00 p.m. | |
| Dinner | 5:00 p.m. - 10:00 p.m. (course is available until 9:00 p.m.) | |
| BellaVista Lounge | Breakfast | 6:30 a.m. - 10:00 a.m. |
| Lunch | 11:30 a.m. - 2:30 p.m. | |
| Light meals | Not available | |
| Dinner | 4:30 p.m. - 10:00 p.m. |
■Tokyo Disney Celebration Hotel
| Wish Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
|---|---|---|
| Discover Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
Restaurant reservations (Priority Seating)
Click here for details.
Facilities
We may limit the capacity at times.
Business hours may change.
| Tokyo Disneyland Hotel | Misty Mountains Pool | Open in summer only |
|---|---|---|
| Looking Glass Gifts | 6:00 a.m. - 12:00 a.m. | |
| Disney Mercantile | 8:00 a.m. - 10:00 p.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Bibbidi Bobbidi Boutique | Not available | |
| Magic Memories Photo | Not available | |
| Disney Ambassador Hotel | Palm Garden Pool | Open in summer only |
| Festival Disney | 8:00 a.m. - 10:00 p.m. | |
| Sunset Sundries | 6:00 a.m. - 12:00 a.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Chip ‘n Dale’s Playground | Not available | |
| Tokyo DisneySea Hotel MiraCosta | Terme Venezia | Outside pool Open in summer only Inside pool 10:00 a.m. - 6:00 p.m. *Temporary Closed: From November 2 to November 15, 2022 |
| MickeyAngelo Gifts | 8:00 a.m. - 10:00 p.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Tokyo Disney Celebration Hotel | Disney Fantasy | 8:00 a.m. - 11:00 p.m. As of June 1, 2022, this facility will be used for displaying samples of merchandise. Click here for more details |
| Wish: Snaks & Sundries | 6:00 a.m. - 12:00 a.m. | |
| Discover: Snaks & Sundries | 6:00 a.m. - 12:00 a.m. | |
| Home Delivery Service Counter | 6:45 a.m. - 11:45 a.m. |
Given the constantly changing global and local health environment, these practices may evolve. We will share more information as and when appropriate.