Regarding operations at the Disney Hotels
（Update 10:00 a.m. July 16, 2021）
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In compliance with requests from national and local Japanese authorities, the Disney Hotels will be making temporary modifications to Guest Benefits and other services.
We will continue to prioritize the safety of our Guests and Cast Members as we provide services in line with COVID-19 safety guidelines issued by the Japan Hotel Association.
1．Approach to promoting health and safety
- Disney Hotels will reopen with controlled capacity during the initial phase
- We are planning increased cleaning and sanitization in guestrooms, restaurants, and other areas of the building. In particular, we will focus on areas that have the possibility of being touched frequently.
- Items that are provided to guests for temporary use or rental will be sanitized every time after being used.
- The building will be well ventilated.
- Plexiglass barriers will be installed at the front desks, guest service desks, register counters at restaurants, etc.
- Cast members will be temperature-screened when they arrive at work, and will wash and sanitize hands regularly.
- Cast members will wear masks. They will wear gloves when handling guest luggage.
2．Requests to guests
- Temperature screenings will be conducted upon arrival. If temperatures of 37.5 degrees Celsius or above or cold-like symptoms are identified, we will follow the guidance of local health authorities.
- Guests will be asked to wear masks when in public spaces such as the lobby.
- Guests will be asked to sanitize fingers and hands using the hand sanitizers placed at various locations throughout the building, and wash hands regularly.
- Markings are installed to remind guests to maintain social distancing, and guests will be reminded to cooperate in order to maintain social distancing when standing in line.
- The check-in process will be shortened. For detailed information about the facilities, please refer to the hand-out provided or the guestroom television.
- Cashless transactions using credit cards are recommended.
- Where available, guests are recommended to use the Tokyo Disney Resort App online check-in. After checking in online, guests can complete the check-in process by simply holding their smartphones over the check-in reader in the building.
- Required information must be registered in advance.
- Tokyo Disney Celebration Hotel will not be included in this service
- Not available for some reservations made by travel agencies, etc.
- Guests are recommended to use the express check-out in which the check-out process can be completed on the guestroom television monitor.
- We ask guests to have their entire party together before queuing at the Park entrance and refrain from having members of their party join them in the queue later.
- Guests who have been in close contact with individuals who have tested positive for the new coronavirus
- Guests who have family members or close acquaintance who are suspected of being infected
- Guests who have been to countries or areas that the government has banned entry from, or requires monitoring after entering the country, as well as guests who have been in close contact with residents of the above, in the last 14 days
3．Admission tickets
Guests staying at a Disney Hotel can purchase a Fixed-Date Ticket from the hotel they are staying at. Please note that even if dates are shown as unavailable on the Tokyo Disney Resort Online Reservations & Tickets website, tickets may still be purchased by Guests staying at a Disney Hotel.
See below for available ticket types.
| Ticket Purchase Availability | ||
|---|---|---|
| Date of check-in | Date of stay / checkout | |
| ＜Tokyo Disneyland Hotel＞ Concierge Rooms and Suites ＜Disney Ambassador Hotel＞ Ambassador Floor ＜Tokyo DisneySea Hotel MiraCosta＞ Guests staying in Speciale Rooms and Suites ※ |
ー No longer available from Jan. 12, 2021 until further notice. |
○ ・1-Day Passport ・Early Entry Ticket ※Sales of Early Entry Tickets are currently suspended. Information about the handling of Early Entry Tickets going forward will be announced as soon as it becomes available. Click here for details.>> |
| ＜Tokyo Disneyland Hotel＞ ＜Disney Ambassador Hotel＞ ＜Tokyo DisneySea Hotel MiraCosta＞ Guests staying in rooms other than those listed above ※ ＜Tokyo Disney Celebration Hotel＞ All Guests staying at the hotel ※ |
ー | ○ ・1-Day Passport ・Early Entry Ticket ※Sales of Early Entry Tickets are currently suspended. Information about the handling of Early Entry Tickets going forward will be announced as soon as it becomes available. Click here for details.>> |
【Important Points】
- Each Guest staying at the hotel may purchase one ticket per date of stay. (includes children sharing a bed)
- Tickets can be purchased once check-in or pre-check-in has been completed. The party representative will be asked for proof of identity (driving license, health insurance card, passport etc.)
- Tickets may also be purchased from the Disney Hotels Service Counter on the second floor of the Tokyo Disney Resort Welcome Center. (not available to Guests staying at Tokyo Disney Celebration Hotel)
- For more information on Park tickets, please click here.
- Unauthorized resale of a Park ticket for commercial gain constitutes a violation of the Terms of Use. In the event that such a violation is confirmed, all tickets purchased by the person responsible for the unauthorized resale will be made invalid (regardless of whether or not those other tickets were made available for resale).
5．Room reservations
- If reselling for a profit of the room is confirmed, this will be considered a violation of the lodging agreement and the contract will be cancelled.
7．Changes to operations
Room stays
- Cast members will not escort guests to their rooms.
- Cleaning service will not be performed during multiple night stays.
- As of September 30, 2021, bed guards will no longer be available at the hotel.
- Alcohol will not be served in the Marceline Salon, Ambassador Lounge, or the Salone dell'Amico from April 28 to August 22, 2021.
Guests are requested to wear a mask at all times except when actively eating or drinking. Please refrain from using the facility if you have a cough, fever or feel unwell.
Restaurants and lounges
- Some menus and services have been temporarily modified until further notice.
- Please use the hand sanitizers located at the entrances and exits.
- Guests are requested to wear a mask at all times except when actively eating or drinking.
- Please refrain from using the facility if you have a cough, fever or feel unwell.
- Parties of more than 5 people may be requested to separate into smaller groups.
- Guests wishing to dine at the hotel should book in advance.
- Advance reservations (Priority Seating) are required for Guests wishing to enjoy the following. Dreamers Lounge: Afternoon Tea Set, Pasta Set; Hyperion Lounge: Limited-Period Cake Set, Premium Sweets Set; Tick Tock Diner: Bread Selection, Special Bread.
- From April 26 to July 31, 2021, Guests wishing to enjoy the Princess Cake Set at Dreamers Lounge can place their order when making advance reservations (Priority Seating) for the Afternoon Tea Set. Please let a Cast Member know if you would like to order the Princess Cake Set on the day. Only a limited number of sets are available each day. Service will end when the limit has been reached (Princess Cake Set is only available until July 31).
- Guests can view the menu on their smartphone by scanning the two-dimensional code.
- When dining at a buffet restaurant, please use the gloves provided before taking your food.
- Guests are asked to wear a mask when using the buffet.
- Entry restrictions may be put in place.
- Service hours are subject to change.
- From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). Guests who have already made a reservation for later than 7:00 p.m. will be contacted individually.
- Alcohol will be served as follows
From June 23 to August 22, 2021: 11:00 a.m. - 7:00 p.m.
※Alcohol will be served to groups of one or two guests, and limiting to 90 minutes.
※Alcohol will not be served at the Palm Garden Bar (Disney Ambassador Hotel Pool Bar), Hippocampi (Tokyo DisneySea Hotel Miracosta Pool Bar) and Misty Mountains Pool.
Business hours and services
| 【Reservations affected by compliance with requests from national and local Japanese authorities】 Reservations for April 20, 2021 or later ・From April 20, use of the restaurants and lounges for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). Guests who have already made a reservation for later than 7:00 p.m. will be contacted individually. ・Alcohol will be served as follows From June 23 to August 22, 2021: 11:00 a.m. - 7:00 p.m. ※Alcohol will be served to groups of one or two guests, and limiting to 90 minutes. Reservations from May 17 to July 21, 2021 ・Guests affected by the change in operational hours (listed below) with reservations at the following will be contacted individually. Restaurants: Chef Mickey, Tick Tock Diner Reservations from May 17 to August 22, 2021 ・Guests affected by the change in operational hours (listed below) with reservations at the following will be contacted individually. Restaurants: Sherwood Garden Restaurant, Hyperion Lounge, Oceano, Silk Road Garden, BellaVista Lounge |
■Tokyo Disneyland Hotel
| Sherwood Garden | Breakfast | 6:30 a.m. - 10:00 a.m. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. | |
| Dinner | 5:00 p.m. - 9:30 p.m. (weekdays) / 4:30 p.m. - 9:30 p.m. (weekends and holidays) *May 17 to August 22, 2021 hours are 5:00 p.m. - 8:30 p.m. (weekdays) / 4:30 p.m. - 8:30 p.m. (weekends and holidays). *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
|
| Canna | Lunch | 11:00 a.m. - 2:00 p.m. |
| Dinner | 5:00 p.m. - 9:00 p.m. *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
|
| Dreamers Lounge | Breakfast | Not available (service resumes August 2, 2021, 6:30 a.m. - 9:30 a.m.) *Concierge and Suite guests will be served breakfast in Sherwood Garden Restaurant until August 1, 2021. |
| Lunch and sweets | 11:30 a.m. - 5:00 p.m. | |
| Dinner and cocktails | 5:00 p.m. - 9:30 p.m. *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
■Disney Ambassador Hotel
| Chef Mickey | Breakfast | 6:30 a.m. - 10:00 a.m. *There will be no character appearances. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. >>Click here about the Disney Character Photo Location |
|
| Dinner | 4:30 p.m. - 9:00 p.m. >>Click here about the Disney Character Photo Location *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
|
| Empire Grill | Lunch | 11:30 a.m. - 2:30 p.m. *My Anniversary Story will not be available. |
| Dinner | 5:00 p.m. - 9:00 p.m. *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). *My Anniversary Story will not be available. |
|
| Hyperion Lounge | Breakfast | Not available *Ambassador Floor guests will be served breakfast at Chef Mickey. (There will be no character appearances) |
| Café and cocktails | 12:00 p.m. - 8:00 p.m. *12:00 p.m. - 7:00 p.m. (from May 17 to August 22, 2021). *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
|
| Tick Tock Diner | Breakfast | 6:30 a.m. - 10:00 a.m. |
| Lunch/Dinner | 12:00 p.m. - 7:00 p.m. |
■Tokyo DisneySea Hotel MiraCosta
| Oceano | Breakfast | 6:30 a.m. - 10:00 a.m. | |
|---|---|---|---|
| Lunch | Buffet | 11:30 a.m. - 2:30 p.m. *From September 3 to October 31, 2021, dining will be open 11:30 a.m. - 9:30 p.m.. |
|
| Course menu | Not available | ||
| Dinner | Buffet | 5:00 p.m. - 10:00 p.m. *5:00 p.m. - 9:00 p.m. (from May 17 to August 22, 2021). *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). *From September 3 to October 31, 2021, dining will be open 11:30 a.m. - 9:30 p.m.. |
|
| Course menu | 5:00 p.m. - 9:00 p.m. *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
||
| Silk Road Garden | Lunch | 11:30 a.m. - 2:30 p.m. | |
| Dinner | 5:00 p.m. - 10:00 p.m. (course is available until 9:00 p.m.) *May 17 - August 22, 2021 hours are 5:00 p.m. - 9:00 p.m. (course is available until 9:00 p.m.). *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
||
| BellaVista Lounge | Breakfast | 6:30 a.m. - 10:00 a.m. *7:00 a.m. - 10:00 a.m. (from May 17 to August 22, 2021). |
|
| Lunch | 11:30 a.m. - 2:30 p.m. | ||
| Light meals | Not available | ||
| Dinner | 4:30 p.m. - 10:00 p.m. *4:30 p.m. - 9:00 p.m. (from May 17 to August 22, 2021). *From April 20, 2021, dining for Guests not staying at a Disney Hotel ends at 8:00 p.m. (last orders and entry at 7:00 p.m.). |
||
■Tokyo Disney Celebration Hotel
| Wish Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
|---|---|---|
| Discover Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
Restaurant reservations (Priority Seating)
Click here for details.
Facilities
We may limit the capacity at times.
Business hours may change.
| Tokyo Disneyland Hotel | Misty Mountains Pool | Open in summer only Opening hours for summer 2021 8:00 a.m. - 6:30 p.m., July 21 - September 5, 2021 >>Click here for details. |
|---|---|---|
| Looking Glass Gifts | 6:00 a.m. - 12:00 a.m. | |
| Disney Mercantile | 8:00 a.m. - 8:00 p.m. *8:00 a.m. - 2:00 p.m. (from May 17 to August 22, 2021). |
|
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Bibbidi Bobbidi Boutique | Not available | |
| Magic Memories Photo | Not available | |
| Disney Ambassador Hotel | Palm Garden Pool | Open in summer only Opening hours for summer 2021 8:00 a.m. - 6:30 p.m., July 21 - September 5, 2021 >>Click here for details. - A plan that includes a meal is also available. >>Click here for details (in Japanese only) |
| Festival Disney | 8:00 a.m. - 8:00 p.m. *8:00 a.m. - 2:00 p.m. (from May 17 to August 22, 2021). |
|
| Sunset Sundries | 6:00 a.m. - 12:00 a.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Chip ‘n Dale’s Playground | Not available | |
| Tokyo DisneySea Hotel MiraCosta | Terme Venezia | 【Outside pool】 Open in summer only Opening hours for summer 2021 8:00 a.m. - 6:30 p.m., July 21 - September 5, 2021 【Inside pool】 10:00 a.m. - 6:00 p.m. (Spa area is currently closed.) 8:00 a.m. - 8:00 p.m., July 21 - September 5, 2021 >>Click here for details. |
| MickeyAngelo Gifts | 8:00 a.m. - 9:00 p.m. *9:00 a.m. - 8:00 p.m. (from May 17 to August 22, 2021). |
|
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Tokyo Disney Celebration Hotel | Disney Fantasy | 8:00 a.m. - 8:00 p.m. *8:00 a.m. - 2:00 p.m. (from May 17 to August 22, 2021). *Currently closed at Tokyo Disney Celebration Hotel – Discover. |
| Wish: Snaks & Sundries | 6:00 a.m. - 12:00 a.m. | |
| Discover: Snaks & Sundries | Not available | |
| Home Delivery Service Counter | 6:45 a.m. - 11:45 a.m. |
Given the constantly changing global and local health environment, these practices may evolve. We will share more information as and when appropriate.