Regarding operations at the Disney Hotels
（Update 10：00 a.m. December 21, 2021）
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The Disney Hotels will be making temporary modifications to Guest Benefits and other services.
We will continue to prioritize the safety of our Guests and Cast Members as we provide services in line with COVID-19 safety guidelines issued by the Japan Hotel Association.
1．Approach to promoting health and safety
- Disney Hotels will reopen with controlled capacity during the initial phase
- We are planning increased cleaning and sanitization in guestrooms, restaurants, and other areas of the building. In particular, we will focus on areas that have the possibility of being touched frequently.
- Items that are provided to guests for temporary use or rental will be sanitized every time after being used.
- The building will be well ventilated.
- Plexiglass barriers will be installed at the front desks, guest service desks, register counters at restaurants, etc.
- Cast members will be temperature-screened when they arrive at work, and will wash and sanitize hands regularly.
- Cast members will wear masks. They will wear gloves when handling guest luggage.
2．Requests to guests
- Temperature screenings will be conducted upon arrival. If temperatures of 37.5 degrees Celsius or above or cold-like symptoms are identified, we will follow the guidance of local health authorities.
- Guests will be asked to wear masks when in public spaces such as the lobby.
- Guests will be asked to sanitize fingers and hands using the hand sanitizers placed at various locations throughout the building, and wash hands regularly.
- Markings are installed to remind guests to maintain social distancing, and guests will be reminded to cooperate in order to maintain social distancing when standing in line.
- When checking in to the hotel, Guests are asked to provide proof of identity (driver’s license, health insurance card, passport etc.).
- The check-in process will be shortened. For detailed information about the facilities, please refer to the hand-out provided or the guestroom television.
- Cashless transactions using credit cards are recommended.
- Where available, guests are recommended to use the Tokyo Disney Resort App online check-in. After checking in online, guests can complete the check-in process by simply holding their smartphones over the check-in reader in the building.
- Required information must be registered in advance.
- Tokyo Disney Celebration Hotel will not be included in this service
- Not available for some reservations made by travel agencies, etc.
- Guests are recommended to use the express check-out in which the check-out process can be completed on the guestroom television monitor.
- We ask guests to have their entire party together before queuing at the Park entrance and refrain from having members of their party join them in the queue later.
- Guests who have been in close contact with individuals who have tested positive for the new coronavirus
- Guests who have family members or close acquaintance who are suspected of being infected
- Guests who have been to countries or areas that the government has banned entry from, or requires monitoring after entering the country, as well as guests who have been in close contact with residents of the above, in the last 14 days
3．Admission tickets
Guests staying at a Disney Hotel can purchase a Fixed-Date Ticket from the hotel they are staying at. Please note that even if dates are shown as unavailable on the Tokyo Disney Resort Online Reservations & Tickets website, tickets may still be purchased by Guests staying at a Disney Hotel.
See below for available ticket types.
| Ticket Purchase Availability | ||
|---|---|---|
| Date of check-in | Date of stay / checkout | |
| ＜Tokyo Disneyland Hotel＞ Concierge Rooms and Suites ＜Disney Ambassador Hotel＞ Ambassador Floor ＜Tokyo DisneySea Hotel MiraCosta＞ Guests staying in Speciale Rooms and Suites |
Unavailable for purchase - Sales of 1-Day Passport will resume for admissions on or after January 1, 2022. |
・1-Day Passport ・Early Entry Ticket - Guests will not be able to enter the Park early on January 26. Click here for details.>> |
| ＜Tokyo Disneyland Hotel＞ ＜Disney Ambassador Hotel＞ ＜Tokyo DisneySea Hotel MiraCosta＞ Guests staying in rooms other than those listed above ＜Tokyo Disney Celebration Hotel＞ All Guests staying at the hotel |
Unavailable for purchase - Sales of 1-Day Passport will resume for admissions on or after January 1, 2022. |
・1-Day Passport ・Early Entry Ticket - Guests will not be able to enter the Park early on January 26. Click here for details.>> |
Important Points
- Tickets may also be purchased from the Disney Hotels Service Counter on the second floor of the Tokyo Disney Resort Welcome Center. (not available to Guests staying at Tokyo Disney Celebration Hotel)
- Each Guest staying at the hotel may purchase one ticket per date of stay, excluding the date of check-in. (includes children sharing a bed)
- Tickets can be purchased once check-in or pre-check-in has been completed.
- Each Guest staying at the hotel may purchase one ticket per a day during the stay, including the date of check-in. (includes children sharing a bed)
- For more information on Park tickets, please click here.
- Unauthorized resale of a Park ticket for commercial gain constitutes a violation of the Terms of Use. In the event that such a violation is confirmed, all tickets purchased by the person responsible for the unauthorized resale will be made invalid (regardless of whether or not those other tickets were made available for resale).
5．Room reservations
- If reselling for a profit of the room is confirmed, this will be considered a violation of the lodging agreement and the contract will be cancelled.
7．Changes to operations
Room stays
- Cleaning service will not be performed during multiple night stays.
- As of September 30, 2021, bed guards will no longer be available at the hotel.
- Please note that individual shampoo and conditioner bottles will be replaced with bulk dispensers. You may not take the dispensers with you when you leave.
Restaurants and lounges
- Some menus and services have been temporarily modified until further notice.
- Please use the hand sanitizers located at the entrances and exits.
- Guests are requested to wear a mask at all times except when actively eating or drinking.
- Please refrain from using the facility if you have a cough, fever or feel unwell.
- Parties of more than 5 people may be requested to separate into smaller groups.
- Guests wishing to dine at the hotel should book in advance.
- Advance reservations (Priority Seating) are required for Guests wishing to enjoy the following. Dreamers Lounge: Afternoon Tea Set, Pasta Set; Hyperion Lounge: Limited-Period Cake Set; Tick Tock Diner: Bread Selection, Special Bread.
- Guests can view the menu on their smartphone by scanning the two-dimensional code.
- When dining at a buffet restaurant, please use the gloves provided before taking your food.
- Guests are asked to wear a mask when using the buffet.
- Entry restrictions may be put in place.
- Service hours are subject to change.
Business hours and services
■Tokyo Disneyland Hotel
| Sherwood Garden | Breakfast | 6:30 a.m. - 10:00 a.m. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. | |
| Dinner | 5:00 p.m. - 9:30 p.m. (weekdays) / 4:30 p.m. - 9:30 p.m. (weekends and holidays) | |
| Canna | Lunch | 11:00 a.m. - 2:00 p.m. |
| Dinner | 5:00 p.m. - 9:00 p.m. | |
| Dreamers Lounge | Breakfast | 6:30 a.m. - 9:30 a.m. |
| Lunch and sweets | 11:30 a.m. - 5:00 p.m. | |
| Dinner and cocktails | 5:00 p.m. - 9:30 p.m. |
■Disney Ambassador Hotel
| Chef Mickey | Breakfast | 6:30 a.m. - 10:00 a.m. *There will be no character appearances. |
|---|---|---|
| Lunch | 11:30 a.m. - 2:30 p.m. >>Click here about the Disney Character Photo Location |
|
| Dinner | 4:30 p.m. - 9:00 p.m. >>Click here about the Disney Character Photo Location |
|
| Empire Grill | Lunch | 11:30 a.m. - 2:30 p.m. *My Anniversary Story will not be available. |
| Dinner | 5:00 p.m. - 9:00 p.m. | |
| Hyperion Lounge | Breakfast | Not available *Ambassador Floor guests will be served breakfast at Chef Mickey. (There will be no character appearances) |
| Café and cocktails | 12:00 p.m. - 8:00 p.m. | |
| Tick Tock Diner | Breakfast | 6:30 a.m. - 10:00 a.m. |
| Lunch/Dinner | 12:00 p.m. - 7:00 p.m. |
■Tokyo DisneySea Hotel MiraCosta
| Oceano | Breakfast | 6:30 a.m. - 10:00 a.m. | |
|---|---|---|---|
| Lunch | Buffet | 11:30 a.m. - 2:30 p.m. | |
| Course menu | Not available | ||
| Dinner | Buffet | 5:00 p.m. - 10:00 p.m. | |
| Course menu | 5:00 p.m. - 9:00 p.m. | ||
| Silk Road Garden | Lunch | 11:30 a.m. - 2:30 p.m. *11：30 a.m. - 1:30 p.m. (From Jaunary 13 to April 28, 2022) |
|
| Lunch and sweets | 1:30 p.m. - 3:30 p.m. (From Jaunary 13 to April 28, 2022) | ||
| Dinner | 5:00 p.m. - 10:00 p.m. (course is available until 9:00 p.m.) | ||
| BellaVista Lounge | Breakfast | 6:30 a.m. - 10:00 a.m. | |
| Lunch | 11:30 a.m. - 2:30 p.m. | ||
| Light meals | Not available | ||
| Dinner | 4:30 p.m. - 10:00 p.m. | ||
■Tokyo Disney Celebration Hotel
| Wish Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
|---|---|---|
| Discover Cafe | Breakfast | 6:00 a.m. - 9:30 a.m. |
Restaurant reservations (Priority Seating)
Click here for details.
Facilities
We may limit the capacity at times.
Business hours may change.
| Tokyo Disneyland Hotel | Misty Mountains Pool | Open in summer only |
|---|---|---|
| Looking Glass Gifts | 6:00 a.m. - 12:00 a.m. | |
| Disney Mercantile | 8:00 a.m. - 10:00 p.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Bibbidi Bobbidi Boutique | Not available | |
| Magic Memories Photo | Not available | |
| Disney Ambassador Hotel | Palm Garden Pool | Open in summer only |
| Festival Disney | 8:00 a.m. - 10:00 p.m. | |
| Sunset Sundries | 6:00 a.m. - 12:00 a.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Chip ‘n Dale’s Playground | Not available | |
| Tokyo DisneySea Hotel MiraCosta | Terme Venezia | Outside pool Open in summer only Inside pool 10:00 a.m. - 6:00 p.m. (Spa area is currently closed.) >>Click here for details. |
| MickeyAngelo Gifts | 8:00 a.m. - 10:00 p.m. | |
| Home Delivery Service Counter | 7:00 a.m. - 4:00 p.m. | |
| Tokyo Disney Celebration Hotel | Disney Fantasy | 3:00 p.m. - 9:00 p.m. |
| Wish: Snaks & Sundries | 6:00 a.m. - 12:00 a.m. | |
| Discover: Snaks & Sundries | 6:00 a.m. - 12:00 a.m. | |
| Home Delivery Service Counter | 6:45 a.m. - 11:45 a.m. |
Given the constantly changing global and local health environment, these practices may evolve. We will share more information as and when appropriate.