Services at the Disney Hotels

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Comparison of services at Deluxe Type and Value Type hotels

Hotel Type Deluxe
Type
Value
Type
Sale and exchange of Park tickets
Complete check-in procedures before check-in time
Have baggage delivered from Maihama Station to the hotel
Room service
Laundry
Disney Shops inside the hotels
Leave without stopping by the Front Desk
Baggage delivery from the hotel to Maihama Station (fee required)
Baggage delivery from the hotel to Tokyo Station (fee required)
Baggage delivery from the hotel to Haneda Airport (fee required)

List of Services at the Disney Hotels

Sale of Park tickets

Sale and exchange of Park tickets

Sale of Park tickets

Guests can purchase various Park tickets, including the Multi-Day Passport Special, which allows Disney Hotel Guests to go to and from both Parks as they like from the first day of their visit.

  • Travel vouchers and reservations vouchers purchased from major travel agencies and other stores can be exchanged for Park tickets.
  • Guests staying at the Tokyo Disney Celebration Hotel cannot use the Tokyo Disney Resort Welcome Center.

Available ticket types
Multi-Day Passport Special
1-Day Passport
After 6 Passport
Starlight Passport
Multi-Day Passport


At the hotel

  • For Guests staying at Tokyo Disneyland Hotel: Reception Counter, 6:00 a.m. – 10:00 p.m.
  • For Guests staying at Disney Ambassador Hotel: Guest Service Counter, 6:00 a.m. – 10:00 p.m.
  • For Guests staying at Tokyo DisneySea Hotel MiraCosta: Park Ticket Counter, 6:00 a.m. – 10:00 p.m.
    • Tickets may be available from Reception depending on the time. For details, please contact a Cast Member.
  • For Guests staying at Tokyo Disney Celebration Hotel: Front Desk, 6:00 a.m. – 9:00 p.m.
At Maihama Station (not available to Guests staying at Tokyo Disney Celebration Hotel)
  • For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta): Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center, 7:30 a.m. – 4:00 p.m.

Multi-Day Passport Special



2-Day Passport Special

  • Adult¥16,400
  • Junior¥13,800
  • Child¥9,800



3-Day Passport Special

  • Adult¥21,400
  • Junior¥18,000
  • Child¥12,800



4-Day Passport Special

  • Adult¥26,400
  • Junior¥22,200
  • Child¥15,800
  • Multi-Day Passport Special can only be purchased for the period of your stay at a Disney Hotel.
  • Adult: ages 18 & over / Junior: ages 12 – 17 / Child: ages 4 – 11 / Senior: ages 65 & over
  • Children ages 3 and under are admitted for free.
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Services before and on the day of your stay

Complete check-in procedures before check-in time
Pre Check-in
プリチェックインのイメージ

Pre Check-in

The Pre Check-in service allows Guests to complete check-in procedures before the regular check-in time of 3:00 p.m. Guests will receive their room key in advance, and baggage will be delivered to the room.

  • This service is only available on the day of check-in.
  • Pre Check-in may not be available in certain situations.

For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)

Location ・Hotel Front Desk ※1
・Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center
Hours ・Hotel Front Desk: 7:00 a.m. – 1:00 p.m.
・Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center: 7:30 a.m. – 4:00 p.m.
Time of room availability After 4:30 p.m.
  • Guests staying in the following rooms can complete Pre Check-in procedures at the hotel’s exclusive lounge: Concierge rooms or Suites at Tokyo Disneyland Hotel, Ambassador Floor rooms or Suites at Disney Ambassador Hotel, and Speciale Rooms or Suites at Tokyo DisneySea Hotel MiraCosta.

For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)

Location Hotel Front Desk
Hours 6:00 a.m. – 12:00 noon
Time of room availability After 3:00 p.m.
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Have baggage delivered from Maihama Station to the hotel
with the Baggage Delivery Service

For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)

Baggage dropped off at the Tokyo Disney Resort Welcome Center will be delivered to your hotel (free).

  • Valuables, breakable items, beverages, and fragile electronic equipment cannot be delivered.

Hours: 7:30 a.m. – 4:00 p.m.
Drop-off point: Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center
Pickup point: Hotel Guest Service Counter / Bell Desk

For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)

Guests can have their baggage delivered from Maihama Station to the hotel by dropping it off at the Home Delivery Service Counter on the first floor of the Disney Shop Bon Voyage (fee required).

  • Valuables, breakable items, beverages, and fragile electronic equipment cannot be delivered.

Price: ¥410 per item of baggage
Hours: From the opening of Bon Voyage until 3:00 p.m.
Pickup point: Hotel Guest Service Desk

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Services during your hotel stay

Room service
ルームサービス

Room service is available for Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Tokyo DisneySea Hotel MiraCosta). Please use the room telephone to place your order.

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Laundry

Laundry service is available for Guests staying at a Deluxe Type Disney Hotel. Please fill out the laundry list found in the guest room and call the Service Hotline from the room telephone. Laundry picked up by 8 a.m. at Tokyo Disneyland Hotel and Tokyo DisneySea Hotel MiraCosta, and by 9 a.m. at Disney Ambassador Hotel, will be returned on the same day (after 6 p.m.).

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Fun within the hotels

Disney Shops inside the hotels
ディズニーアンバサダーホテルのショップのイメージ
東京ディズニーシー・ホテルミラコスタのショップのイメージ
東京ディズニーランドホテルのショップのイメージ
東京ディズニーセレブレーションホテルのショップのイメージ

 

The Disney Hotels have shops where Guests can enjoy shopping at their leisure after returning from the Parks. The shops offer original merchandise unique to each Disney Hotel, as well as products from Tokyo Disneyland and Tokyo DisneySea.

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Services on the day of departure

Leave without stopping by the Front Desk
レセプションに立ち寄らずに出発「エクスプレス・チェックアウト」

For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)

Express Checkout
Guests do not need to stop by the Front Desk if they check out using the TV in their guest room.
Guests who used room service or the mini bar, or had their restaurant or shop payment billed to their room, must stop by the Front Desk during their stay to settle the expenses.

  • You will be asked to settle your room charge at the time of checking in.
  • The hotel room charge will not have been settled if Guests used the Pre Check-in service at the Hotel Service Counter inside the Tokyo Disney Resort Welcome Center. If you wish to use the Express Checkout service, please stop by the Front Desk during your stay to pay for the room.

For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)

Guests do not need to stop by the Front Desk when departing, as the room charge is settled at the time of check-in. Simply drop the room key into the special box in the lobby to check out.

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Baggage delivery from the hotel to Maihama Station (fee required)
Station Delivery Service

For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)

With the Station Delivery Service, baggage dropped off at the hotel can be delivered to the Tokyo Disney Resort Welcome Center next to JR Maihama Station (fee required). 

Service hours at the hotel
7:00 a.m. – 12:30 p.m.

Location in the hotel
Hotel Guest Service Counter / Bell Desk

Baggage pickup time and location
1:00 p.m. – 8:00 p.m., 2nd floor of the Tokyo Disney Resort Welcome Center in front of JR Maihama Station

  • The pickup time and location have been changed as of June 1, 2019.
  • Valuables, breakable items, beverages, and precision equipment cannot be delivered.

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Baggage delivery from the hotel to Tokyo Station (fee required)

Baggage dropped off at the hotel can be delivered to Tokyo Station.

Price
¥1,400 per item of baggage

At the hotel
Until 10:00 a.m. on that day

Pickup location and time at Tokyo Station
Sagawa Express Tokyo Hands-Free Travel Baggage Storage Service Desk
(4:00 p.m. – 11:00 p.m.)

  • Immediately inside Tokyo Station’s Nihonbashi Entrance (bus arrival terminal), facing the Nihonbashi Ticket Gate for the Shinkansen lines.

  • The pickup counter is located outside of the Yaesu North Ticket Gate, so you must exit the ticket gate once you arrive at Tokyo Station. We thank you for your understanding.
  • Certain restrictions on use apply. For details, please contact the Bell Desk or Guest Service Counter.

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Baggage delivery from the hotel to Haneda Airport (fee required)

Baggage dropped off at the hotel can be delivered to Haneda Airport (fee required).


Price
¥1,200 per item of baggage

At the hotel
Until 10:00 a.m. on that day

Pickup location and time at Haneda Airport
Haneda Airport Terminal 1, South Lobby, 1F, JAL Baggage Check-in Information Counter (4:00 p.m. – 8:00 p.m.)
Haneda Airport Terminal 2, B1F, Temporary Baggage Storage (4:00 p.m. – 8:00 p.m.)
Haneda Airport Terminal 3, 3F, JAL ABC Counter (5:00 p.m. – 8:00 p.m.)

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