Disney Hotel Smart Order

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Hotel guests can use their mobile device to order room service and more during their stay by scanning the two-dimensional code shown on the TV screen in their room.

Features of Disney Hotel Smart Order

  • Order room service - Excluding Disney Ambassador Hotel
  • Room Service Return Dishes - Excluding Disney Ambassador Hotel
  • Additional Amenities
  • Cutlery
  • Home Delivery Materials
  • Delivery to Guest Room
  • Delivery to Next Destination upon Checkout
  • Store Luggage at Hotel upon Checkout

Applicable Hotels

Tokyo Disneyland Hotel
Disney Ambassador Hotel
Tokyo DisneySea Hotel MiraCosta

Available Usage Period

From day of check-in to day of checkout

  • Can be used from when you enter your guest room, to when you complete checkout.

Frequently Asked Questions (FAQ)

Q. How do I place an order?
A. Visit the Disney Hotel Smart Order website to place an order. After entering your guest room, scan the two-dimensional code on the TV with your mobile device.

  • Access to the Disney Hotel Smart Order website is for staying guests only.

Q. How can I check my order details?
A. Visit the Disney Hotel Smart Order webiste and click your Order History to confirm your order details.

Q. How do I make changes to my order?
A. Once your order has been confirmed, you cannot make changes via the Disney Hotel Smart Order wesbite. To make changes to your order, please call the Service Hotline from the guest room telephone.

Q. How do I cancel my order?
A. Once your order has been confirmed, you cannot cancel via the Disney Hotel Smart Order wesbite. To cancel your order, please call the Service Hotline from the guest room telephone.

  • Cancellations can be made via the website only when the Cancel button is showing.

Q. How do I request items not listed on the Additional Amenities, Cutlery Rental, and Packaging for Parcels menu?
A. Please call the Service Hotline from the guest room telephone.

Q. Can I store baggage with electrical devices, breakables, valuables, or personal information when using the Guest Room Baggage Collection or In-Room Baggage Collection services?
A. Please call the Service Hotline from the guest room telephone.