Reservations and Other Services
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General Inquiries
Email Inquiries
Write to us
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan
Phone Inquires
Tokyo Disney Resort Information Center
Hours: 10:00 a.m. to 3:00 p.m.
- The above phone number is not toll-free. Any phone charges must be covered by the caller.
- Calls from mobile phones are charged at 10 yen per 20 seconds (excluding tax).
- This number cannot be used when calling from some IP phones, and international numbers. If your call does not go through, please call +81-45-330-5211.
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.) - Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
In addition, we request that you notify us of your caller ID so that we can respond to you with certainty. - For inquiries regarding purchased tickets, we will ask for the 19-20 digit ticket number in order to confirm the ticket type.
See here for details about hotels affiliated with Tokyo Disney Resort
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Inquires regarding reservations made through the Tokyo Disney Resort Online Reservations & Tickets website
Tokyo Disney Resort Online Reservations/Purchasing Support Desk
Phone Inquires
Hours: 10:00 a.m. to 3:00 p.m. (7 days a week)
- The above phone number is not toll-free. Any phone charges must be covered by the caller.
- Calls from mobile phones and smartphones are charged 10 yen per 20 seconds (excluding tax).
- This number cannot be used when calling from IP phones or international numbers. If your call does not go through, please call +81-45-330-9697.
- Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
- Interpreters may be provided for inquiries in English, Chinese, and Korean, but may not be available depending on circumstances.
- User Registration Inquires
- Website Navigation Inquires
- Merchandise Inquires
- Reservation/Purchase Inquires
- Inquiries, Changes, and Cancellations regarding Online Reservation Privileges
- We request that inquires related to reservations or purchases be made by the holder of the User ID who made the transaction, or the individual registered for the transaction.
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Lost & Found
For Assistance after leaving the Park
Email Inquiries
Tokyo Disney Resort Information Center
Hours: 10:00 a.m. to 3:00 p.m.
- The above phone number is not toll-free. Any phone charges must be covered by the caller.
- Calls from mobile phones are charged at 10 yen per 20 seconds (excluding tax).
- This number cannot be used when calling from some IP phones, and international numbers. If your call does not go through, please call +81-45-330-5211.
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.) - Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
In addition, we request that you notify us of your caller ID so that we can respond to you with certainty. - For inquiries regarding purchased tickets, we will ask for the 19-20 digit ticket number in order to confirm the ticket type.
See here for details about hotels affiliated with Tokyo Disney Resort
Inside the Park:
Please see a Cast Member, or go directly to Main Street House.
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Merchandise Inquiries
Email Inquiries
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