Reservations and Other Services

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General Inquiries

Email Inquiries

Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

The numbers above provide information concerning Park opening times, periods of congestion and ticket prices.
From overseas, please call +81-45-330-5211
This number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call 045-330-5211
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.)
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • In addition, we request that you notify us of your caller ID so that we can respond to you with certainty.
    The above phone number is not toll-free. Any phone charges must be covered by the caller.

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Inquires regarding reservations made through the Tokyo Disney Resort Online Reservations & Tickets website

Tokyo Disney Resort Online Reservations/Purchasing Support Desk

Phone Inquires

Hours: 10:00 a.m. to 3:00 p.m. (7 days a week)

  • The above phone number is not toll-free. Any phone charges must be covered by the caller.
  • Calls from mobile phones and smartphones are charged 10 yen per 20 seconds (excluding tax).
  • This number cannot be used when calling from IP phones or international numbers. If your call does not go through, please call +81-45-330-9697.
  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • Interpreters may be provided for inquiries in English, Chinese, and Korean, but may not be available depending on circumstances.
The following services with regards to the Tokyo Disney Resort Online Reservations & Tickets website are available:
  • User Registration Inquires
  • Website Navigation Inquires
  • Merchandise Inquires
  • Reservation/Purchase Inquires
  • Inquiries, Changes, and Cancellations regarding Online Reservation Privileges
  • We request that inquires related to reservations or purchases be made by the holder of the User ID who made the transaction, or the individual registered for the transaction.

See here for inquiries related to Disney hotels.
Read more about other hotels affiliated with Tokyo Disney Resort.

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Lost & Found

For Assistance after leaving the Park

Email Inquiries

Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

The numbers above provide information concerning Park opening times, periods of congestion and ticket prices.
From overseas, please call +81-45-330-5211
This number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call 045-330-5211
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.)
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • In addition, we request that you notify us of your caller ID so that we can respond to you with certainty.
    The above phone number is not toll-free. Any phone charges must be covered by the caller.

Inside the Park:

Please see a Cast Member, or go directly to Main Street House.

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Merchandise Inquiries

Email Inquiries

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Inquiries