Guest Services and Facilities

お気に入り

If Members of Your Party Become Separated

Inside Tokyo Disneyland and Tokyo DisneySea, the Lost Children facilities will care for lost Children who are age 11 or younger and those with mental disabilities. For Guests 12 years of age or over who become separated from their party, please contact the nearest Cast Member.

Central First Aid

AEDの写真

When you feel unwell or need first aid assistance, please contact the nearest Cast Member. You will be shown to a first aid facility for treatment. Certain medications can be purchased here. Please contact a Cast Member at Central First Aid for information on when and what type of medication is available.

  • If you are under any medication, be sure to bring your medicine with you.
  • AED (automated external defibrillator) equipment is available in various areas of Tokyo Disney Resort, including First Aid.
中央救護室の場所について
Tokyo Disneyland Central First Aid (On the left of Pirates of the Caribbean in Adventureland)
Tokyo DisneySea Central First Aid (On the left of Cafe Portofino at Mediterranean Harbor)

Guests requiring special assistance

Please note that the dedicated locations Tokyo Disneyland and Tokyo DisneySea for Guests requiring special assistance closed on March 31, 2019.
If you require special assistance, please go to Central First Aid. Reservations are not accepted so please go to the facility directly.

Multi-function Restrooms for Guests Using Wheelchairs

車イスご利用ゲスト優先レストルームの写真

Wheelchair-accessible restrooms that have more space and that have facilities for ostomates are located throughout the Parks.

For details regarding Multi-function Restrooms, please refer to the Information Book.

Rental Wheelchairs / Motorized Wheelchairs

レンタル可能な車イスの写真

Wheelchairs can be rented at the Stroller & Wheelchair Rentals counter inside the Parks. Plesase use the rental wheelchair only in the Park. Motorized wheelchairs are available and can be rented by Guests age 18 and over (numbers are limited).

  • - Please do not consume alcoholic beverages when operating a motorized wheelchair rented from the Park.

Rental Wheelchairs / Motorized Wheelchairs and size information

レンタルできる車イス、電動カートとそのサイズについて
Rental Wheelchairs / Motorized Wheelchairs Size
Wheelchair for adults
  • Seat Height: 45 cm
  • Seat Width: 41 cm
  • Seat Depth: 40 cm
  • Backrest Height: 42 cm
  • Legroom: 38 cm
  • Allowable Load: 100 kg
Wheelchair for children
  • Seat Height: 40 cm
  • Seat Width: 35 cm
  • Seat Depth: 34 cm
  • Backrest Height: 36 cm
  • Legroom: 30 cm
  • Allowable Load: 50 kg
Motorized Wheelchair
  • Seat Height: 58 cm
  • Seat Width: 42 cm
  • Seat Depth: 39 cm
  • Backrest Height: 48 cm
  • Legroom: 41 cm
  • Allowable Load: 100 kg

Please check below for the location and price for wheelchair rentals.

Viewing Entertainment Programs

Viewing areas for Guests using wheelchairs (including strollers as wheelchairs) are available at the viewing areas of designted shows, parades, and theater attractions. Guests wishing to take advantage of this service should refer to the "Tokyo Disneyland Enertainment Today" and "Tokyo Disney Sea Enertainment Today" pamphlet for details. or contact a nearby Cast Member.

Area for Guests in wheelchairs

There are designated viewing areas that allow Guests using wheelchairs to enjoy an unobstructed view of shows.

Tokyo Disneyland

パレードの鑑賞スペースのイメージ

Designated viewing areas on the parade route for Guests using wheelchairs are roped off and marked with a green sign as shown in the photo. Guests will be conducted into the area starting from the front row in the order of their arrival.

Tomorrowland viewing area will close on January 10, 2019.

Tokyo DisneySea

Guests will be conducted into the area starting from the front row in the order of their arrival.

Guests will be conducted into the area starting from the front row in the order of their arrival.

The fencing is moved forward and down to allow an unobstructed view of the show for Guests seated in their wheelchair.

The fencing is moved forward and down to allow an unobstructed view of the show for Guests seated in their wheelchair.