Guest Services and Facilities

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If Members of Your Party Become Separated

Inside Tokyo Disneyland and Tokyo DisneySea, the Lost Children facilities will care for lost Children who are age 11 or younger and those with mental disabilities. For Guests 12 years of age or over who become separated from their party, please contact the nearest Cast Member.

Central First Aid

AEDの写真

When you feel unwell or need first aid assistance, please contact the nearest Cast Member. You will be shown to a first aid facility for treatment. Certain medications can be purchased here. Please contact a Cast Member at Central First Aid for information on when and what type of medication is available.

  • If you are under any medication, be sure to bring your medicine with you.
  • AED (automated external defibrillator) equipment is available in various areas of Tokyo Disney Resort, including First Aid.
中央救護室の場所について
Tokyo Disneyland Central First Aid (On the left of Pirates of the Caribbean in Adventureland)
Tokyo DisneySea Central First Aid (On the left of Cafe Portofino at Mediterranean Harbor)

Multi-function Restrooms for Guests Using Wheelchairs

車イスご利用ゲスト優先レストルームの写真

Wheelchair-accessible restrooms that have more space and that have facilities for ostomates are located throughout the Parks.

Drinking Fountains

水飲み場の写真

Inside Tokyo Disneyland and Tokyo DisneySea, drinking fountains are available in two different heights. If you require a cup, please contact a Cast Member at the nearest restaurant or refreshment facility.

Storage Lockers

Coin-operated storage lockers are available. Belongings must be claimed on the day of rental.

コインロッカーの数と設置場所について
Locations:
Tokyo Disneyland Two locations inside the Park and six locations outside the Park
Tokyo DisneySea Two locations inside the Park and six locations outside the Park
Ikspiari The Courtyard (1st floor) and Traders' Passage (2nd floor)
  • Guests staying at the hotels inside Tokyo Disney Resort can leave their luggage at the Hotels Service Counter in Tokyo Disney Resort Welcome Center for delivery to the hotel they will be staying at.

Home Delivery Service

At the Home Delivery Service Center and at certain merchandise facilities, your purchases can be shipped home for a small fee. Depending on the season and type of merchandise, some items cannot be shipped.

配送の受付施設・窓口について
Facilities Providing This Service
Tokyo Disneyland
  • Home Delivery Service Center
  • The Home Store
  • Gag Factory/Toontown Five and Dime
  • Bon Voyage (street level) (outside the Park entrance)
Tokyo DisneySea
  • Home Delivery Service Center
  • Tower of Terror Memorabilia
  • Agrabah Marketplace
  • Kiss de Girl Fashions
Disney Ambassador Hotel
  • Home Delivery Service Counter
Tokyo DisneySea Hotel MiraCosta
  • Home Delivery Service Counter
Tokyo Disneyland Hotel
  • Home Delivery Service Counter
Tokyo Disney Celebration Hotel
  • Home Delivery Service Counter (Hours: 6:45 a.m. to 11:45 a.m. )
Ikspiari
  • Nippon Express Baggage Service
  • Guests staying at one of the deluxe Disney hotels(Disney Ambassador Hotel ,Tokyo DisneySea Hotel MiraCosta ,Tokyo Disneyland Hotel )can have merchandise that they purchased in the Parks delivered to their hotel. They can pick up their purchases at the Guest Services Counter. This service is available at the shops (excluding wagons and balloon vendors) within Tokyo Disneyland and Tokyo DisneySea.

Rental Wheelchairs / Motorized Wheelchairs

レンタル可能な車イスの写真

Wheelchairs can be rented at the Stroller & Wheelchair Rentals counter inside the Parks. Plesase use the rental wheelchair only in the Park. Motorized wheelchairs are available and can be rented by Guests age 18 and over (numbers are limited).

  • - Please do not consume alcoholic beverages when operating a motorized wheelchair rented from the Park.