Tokyo Disney Resort Guest Assistance Card

お気に入り

Guest Assistance Card

ゲストアシスタンスカードの写真

The Guest Assistance Card is for Guests with special needs due to disability (including temporary disabilities) resulting from injury or other medical conditions. This service is provided to alleviate some of the difficulties that Guests with disabilities may have in the Parks. This card will include your name, the number of people in your party, and other information that will alert our Cast Members to provide the assistance you have requested where applicable (such as remaining in a stroller / being seated at a specific location / being shown in after the indicated wait time).

Experiencing the Attractions

  • Attraction Boarding Restrictions
  • Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Can be used at:

  • Attractions and Disney character greeting facilities (Woodchuck Greeting Trail / Mickey's House and Meet Mickey / Village Greeting Place / !Saludos Amigos! Greeting Dock / Mickey & Friends' Greeting Trails / Ariel's Greeting Grotto).

Can be issued to the following Guests:

Holders of physical disability certificate, mental disability certificate or certificate for the mentally-impaired, and those with other disabilities (including persons of advanced age and expectant mothers) resulting from injury or other medical conditions.

How to get a Guest Assistance Card

Go to a Cast Member at any attraction offering this service, Main Street House, Guest Relations, or Stroller & Wheelchair Rentals and present your Park ticket together with the Park tickets of the members of your party.
Note: Your Park ticket and those of your party will be stamped. Your Guest Assistance Card will be stamped and the number of people in your party will be written in.

Advance Reservations:

Guest Assistance Cards can be reserved from one month before your Park visit. (You will receive your card at the Park on your day of visit. On days of high attendance, it may take some time to receive your card.) The advance reservation does not guarantee admission to the Park.
The following Guests may bring their Park ticket together with the Park tickets of the members of their party to Main Street House or Guest Relations and fill out the application.

  • Annual Passport holders
  • Those with advance reservations (Guest Assistance Card pick-up)
  • Groups (one person can pick up the Guest Assistance Card for the group)

Tokyo Disney Resort Information Center

0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211
  • From overseas, please call +81-45-330-5211
  •  Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use

How to use:

  • Show this card to a Cast Member at any facility offering this service.
  • If you are unable to stand in line for long periods, you will be able to wait at a separate area instead of in the queue for the duration of the wait time (however, you may not be able to experience a show or performance presented in the queue area). Your waiting period will be equivalent to the wait time for that facility. You will not be able to use this service at other facilities during your wait time.
  • The Cast Member will write on your card the time that you will be able to enter the facility (depending on the type of assistance required or the specific conditions at an attraction, your wait time may be longer than that of the Guests standing in line). At an attraction, one card is valid for four persons (yourself and three members of your party. At a Disney character greeting location, one card is valid for ten persons (yourself and nine members of your party). If the number of persons in your party is more than the above (four or ten), the excluded persons may be asked to wait in line and meet you at the boarding area.
  • Please check with the Cast Members at the facility offering this service about how it can be used and how many persons are eligible.
  • The Guest Assistance Card is NOT intended to reduce the wait times at the attractions or to mitigate the usage regulations.

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Audio Information CD (in Japanese only)

Audio Information CD

Japanese language CDs explaining each area's themes and atmosphere and introducing its attractions, restaurants and shops are available.

Braille Guidebook (in Japanese only)

触地図ガイドブックのイメージ1
触地図ガイドブックのイメージ2

This guidebook includes textured maps showing the layout of Tokyo Disneyland and Tokyo DisneySea, with descriptions for the attractions, food and merchandise facilities, and restrooms. This guidebook is useful to check the location of each facility.

The Information Book, The Audio Information CD, and Braille Guidebook are available at the following locations:

At Tokyo Disneyland Main Street House
At Tokyo DisneySea Guest Relations
Tokyo DisneySea Information (outside the Park below Tokyo DisneySea Station on the Disney Resort Line)

To obtain a copy of the Audio Information CD or Braille Guidebook by mail, please call the Tokyo Disney Resort Information Center at 0570-00-8632 (9:00 a.m. to 7:00 p.m.).

Tokyo Disney Resort Information Center

0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211
  • From overseas, please call +81-45-330-5211
  •  Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use

Scale Models

Scale models

Scale models of attractions are available at Main Street House. Guests may request to touch and handle the models to get an idea of the shape of attraction seats and special features of the attractions. Please contact Cast Members at the attractions or Main Street House for further details.

Braille Menus (in Japanese only)

Braille menus are available at all food facilities except wagons. Please contact a Cast Member for the Braille menus.