Items to Support Guests with Disabilities

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Guest Assistance Card

Through January 6, 2019

ゲストアシスタンスカードの写真

The Guest Assistance Card is for Guests with special needs due to disability (including temporary disabilities) resulting from injury or other medical conditions. This service is provided to alleviate some of the difficulties that Guests with disabilities may have in the Parks. This card will include your name, the number of people in your party, and other information that will alert our Cast Members to provide the assistance you have requested where applicable (such as remaining in a stroller / being seated at a specific location / being shown in after the indicated wait time). Guest Assistant Card may only be used by the Guest it applies to.

Can be used at:

  • Attractions and Disney character greeting facilities (Woodchuck Greeting Trail, Mickey's House and Meet Mickey, Village Greeting Place, ¡Saludos Amigos! Greeting Dock, Mickey & Friends' Greeting Trails, Ariel's Greeting Grotto).

Can be issued to the following Guests:

Holders of a physical disability certificate, mental disability certificate or certificate for the cognitively challenged, and those with other disabilities (including persons in wheelchairs, persons of advanced age, and expectant mothers) resulting from injury or other medical conditions.

How to get a Guest Assistance Card:

Go to a Cast Member at any attraction offering this service, Main Street House, Guest Relations, or Stroller & Wheelchair Rentals and present your Park ticket together with the Park tickets of the members of your party.
Note: Your Park ticket and those of your party will be stamped. Your Guest Assistance Card will be stamped and the number of people in your party will be written in.

Guest Assistance Cards can be reserved from one month before your Park visit. (You will receive your card at the Park on your day of visit. On days of high attendance, it may take some time to receive your card.) The advance reservation does not guarantee admission to the Park.
The following Guests may bring their Park ticket together with the Park tickets of the members of their party to Main Street House or Guest Relations and fill out the application.

  • Annual Passport holders
  • Those with advance reservations (Guest Assistance Card pick-up)
  • Groups (one person can pick up the Guest Assistance Card for the group)

How to use:

Show the Guest Assistance Card to a Cast Member.
If you are unable to stand in line for long periods, you will be able to wait at a separate area instead of in the queue for the duration of the wait time (however, you may not be able to experience a show or performance presented in the queue area). Your waiting period will be equivalent to the wait time for that facility. You will not be able to use this service at other facilities during your wait time.
Depending on the type of assistance required or the specific conditions at an attraction, your wait time may be longer than that of the Guests standing in line.

  • How this service can be used and how many persons are eligible depends on the facility.
  • The Guest Assistance Card is NOT intended to reduce the wait times or to mitigate the usage regulations.

Guest Assistance Card

From January 7, 2019

The Guest Assistance Card is for Guests with special needs due to a disability (including temporary disabilities) resulting from injury or other medical conditions. This service is provided to alleviate some of the difficulties that Guests with disabilities may have in the Parks.

  • As of January 7, 2019, new rules apply for issuing Guest Assistance Cards to persons in wheelchairs, persons of advanced age, expectant mothers, and persons with other disabilities resulting from injury or other medical conditions (including temporary disabilities).

Can be used at:

  • All attractions
  • Disney Character greeting facilities
    At Tokyo Disneyland: Woodchuck Greeting Trail, Mickey's House and Meet Mickey
    At Tokyo DisneySea: Village Greeting Place, ¡Saludos Amigos! Greeting Dock,
    Mickey & Friends' Greeting Trails, Ariel's Greeting Grotto

Can be issued to the following Guests:

Holders of a physical disability certificate, mental disability certificate or certificate for the cognitively challenged, and those with other disabilities (including persons in wheelchairs, persons of advanced age, and expectant mothers) resulting from injury or other medical conditions.

Getting and using a Guest Assistance Card

Guests with a disability certificate who are unable to stand in line
Guest Assistance Card 

How to get a Guest Assistance Card:

Go to a Cast Member at any attraction offering this service, Main Street House, Guest Relations, or Stroller & Wheelchair Rentals and present your disability certificate together with the Park tickets of all members of your party.

How to use:

Show the Guest Assistance Card to a Cast Member.
If you are unable to stand in line for long periods, you will be able to wait at a separate area instead of in the queue until a designated time.

  • Guest Assistance Cards can be reserved from one month before your Park visit. On days of high attendance, it may take some time to receive your card. The advance reservation does not guarantee admission to the Park.
  • Guests with Annual Passports may bring their Park ticket together with the Park tickets of the members of their party to Main Street House or Guest Relations and fill out the application.
  • Depending on the specific conditions at an attraction, your wait time may be longer than that of the Guests standing in line.
  • At an attraction, one card is valid for up to six persons (yourself and five members of your party). At a Disney Character greeting location, one card is valid for up to ten persons (yourself and nine members of your party). If the number of persons in your party is more than the above (six or ten), the excluded persons may be asked to wait in line and meet you at the boarding area.
  • How this service can be used and how many persons are eligible depends on the facility.
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Guests with a disability certificate who are able to stand in line
Guest Assistance Card

How to get a Guest Assistance Card:

Go to a Cast Member at Main Street House or Guest Relations and present your disability certificate together with the Park tickets of all members of your party.

How to use:

Show the Guest Assistance Card to a Cast Member.
Please contact the Cast Member at the attraction or Disney Character greeting facility for details.

  • Guest Assistance Cards can be reserved from one month before your Park visit. On days of high attendance, it may take some time to receive your card. The advance reservation does not guarantee admission to the Park.
  • Guests with Annual Passports may bring their Park ticket together with the Park tickets of the members of their party to Main Street House or Guest Relations and fill out the application.
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Guests without a disability certificate
Guest Assistance Card

Getting and using a Guest Assistance Card:

Please contact the Cast Member at the attraction or Disney Character greeting facility once you arrive at the venue with your entire party.
If you are unable to stand in line for long periods, you will be able to wait at a separate area instead of in the queue for the duration of the wait time while other members of your party remain in line.

  • You will be able to receive your Guest Assistance Card only on the day of visit at the attraction or Disney Character greeting facility.
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Tokyo Disney Resort Information Center

0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211
  • From overseas, please call +81-45-330-5211
  •  Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Audio Information CD (in Japanese only)

Audio Information CD

Japanese language CDs explaining each area's themes and atmosphere and introducing its attractions, restaurants and shops are available.

Braille Guidebook (in Japanese only)

触地図ガイドブックのイメージ1
触地図ガイドブックのイメージ2

This guidebook includes textured maps showing the layout of Tokyo Disneyland and Tokyo DisneySea, with descriptions for the attractions, food and merchandise facilities, and restrooms. This guidebook is useful to check the location of each facility.

The Information Book, The Audio Information CD*, and Braille Guidebook* are available at the following locations:
*In Japanese language only

At Tokyo Disneyland Main Street House
At Tokyo DisneySea Guest Relations
Tokyo DisneySea Information (outside the Park entrances below Tokyo DisneySea Station on the Disney Resort Line)

To obtain a copy of the Audio Information CD or Braille Guidebook by mail, please call the Tokyo Disney Resort Information Center at 0570-00-8632 (9:00 a.m. to 7:00 p.m.).

Tokyo Disney Resort Information Center

0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211
  • From overseas, please call +81-45-330-5211
  •  Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use

Stationary Tactile Maps (in Japanese only)

Stationary Tactile Maps

Stationary maps detailing the layout of all Park facilities through tactile information are available at Tokyo Disney Resort.

Scale Models

Scale models

Scale models of the attractions are available at Tokyo Disney Resort.
At Main Street House in Tokyo Disneyland or at Guest Relations in Tokyo DisneySea, Guests may request to touch and handle the models to get an idea of what the shape of attraction seats, and special features of the attractions. Guests may ask to handle the models at the attractions as well.

Character Scale Models

Characters Scale Models
Characters Scale Models

Scale models of the Disney characters are available at Tokyo Disney Resort.
At Main Street House in Tokyo Disneyland or at Guest Relations in Tokyo DisneySea, Guests may request to touch and handle the models to get an idea of what the Disney characters look like.

Braille Menus (in Japanese only)

Japanese Braille menus are available for regular menu items at all food facilities except some wagons and counter service restaurants. Please contact a Cast Member.