Services to Support Guests with Disabilities

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Services to Support Guests with Disabilities

Services are available for Guests with special needs due to a disability (including temporary disabilities) . These services are provided to alleviate some of the challenges that Guests with disabilities may have in the Parks. Eligibility and contents differ depending on the service.
Please note that Guest Assistance Cards are no longer available at the Parks.

Applicable Locations:

  • At Tokyo Disneyland:
    - All attractions
    - Woodchuck Greeting Trail
    - Mickey's House and Meet Mickey

    At Tokyo DisneySea:
    - All attractions
    - Village Greeting Place
    - ¡Saludos Amigos! Greeting Dock
    - Mickey & Friends' Greeting Trails
    - Ariel’s Greeting Grotto
Disability Access Service

Eligible Guests:

Holders of a physical disability certificate, mental disability certificate or certificate for the cognitively challenged.

The eligible Guest must be accompanied by a member of their party:

Persons with visual, mental, or developmental disabilities must be accompanied by an able-bodied member of their party to experience an attraction or a Disney Character greeting.
For details, please refer to the pages regarding attractions, entertainment facilities, and Disney Character greeting facilities in the Tokyo Disney Resort Information Book.

Each member of your party requiring assistance must register in order to use this service.
Registration for Disability Access Service can be made at locations where this service is offered, Main Street House at Tokyo Disneyland, or Guest Relations at Tokyo DisneySea.
Please present a disability certificate along with all of your party’s Park tickets.

Please present the Park ticket used to register for the Disability Access Service to the Cast Member at the attraction or Disney Character greeting location.
Guests who have difficulty standing in line for a long period will be able to wait at a separate area, along with thier party, instead of in the queue until the designated time (you may not be able to experience the shows or presentations at the queue area).
You will not be able to experience another attraction or Disney Character greeting while using this service.

  • Your picture will be taken for verification during registration.
  • This service is not intended to shorten your wait time at an attraction or a Disney Character greeting location.
  • Depending on the degree of assistance needed or specific conditions at an attraction, your wait time may be longer than that of the Guests standing in line.
  • Guests will not be able to experience an attraction if they do not meet the boarding requirements.
  • At an attraction, this service is valid for up to six persons (yourself and five members of your party). At a Disney Character greeting location, this service is valid for up to ten persons (yourself and nine members of your party). If the number of persons in your party is more than six or ten respectively, the excluded persons may be asked to wait in line and meet you at the boarding or greeting area.
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Separate Wait Service

Eligible Guests:

Persons in wheelchairs, persons of advanced age, expectant mothers, and persons with disabilities.

Please present all your party’s Park tickets to the Cast Member at an attraction or a Disney Character greeting location.
Guests who have difficulty standing in line for a long period will be able to wait at a separate area instead of in the queue until the designated time (you may not be able to experience the shows or presentations at the queue area).
All other members of your party are requested to remain in line. You will be able to rejoin your party at the boarding or greeting area.
You will not be able to experience another attraction or Disney Character greeting while using this service.

  • This service is not intended to shorten your wait time at an attraction or a Disney Character greeting location.
  • Guests will not be able to experience an attraction if they do not meet the boarding requirements.
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Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Audio Information CD (in Japanese only)

Audio Information CD

Japanese language CDs explaining each area's themes and atmosphere and introducing its attractions, restaurants and shops are available.

Braille Guidebook (in Japanese only)

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触地図ガイドブックのイメージ2

This guidebook includes textured maps showing the layout of Tokyo Disneyland and Tokyo DisneySea, with descriptions for the attractions, food and merchandise facilities, and restrooms. This guidebook is useful to check the location of each facility.

The Information Book, The Audio Information CD*, and Braille Guidebook* are available at the following locations:
*In Japanese language only

At Tokyo Disneyland Main Street House
At Tokyo DisneySea Guest Relations
Tokyo DisneySea Information (outside the Park entrances below Tokyo DisneySea Station on the Disney Resort Line)

To obtain a copy of the Audio Information CD or Braille Guidebook by mail, please call the Tokyo Disney Resort Information Center at 0570-00-8632 (9:00 a.m. to 7:00 p.m.).

Tokyo Disney Resort Information Center

0570-00-8632

(9:00 a.m. to 5:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211
  • From overseas, please call +81-45-330-5211
  •  Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use the web inquiry form.

Stationary Tactile Maps (in Japanese only)

Stationary Tactile Maps

Stationary maps detailing the layout of all Park facilities through tactile information are available at Tokyo Disney Resort.

Scale Models

Scale models

Scale models of the attractions are available at Tokyo Disney Resort.
At Main Street House in Tokyo Disneyland or at Guest Relations in Tokyo DisneySea, Guests may request to touch and handle the models to get an idea of what the shape of attraction seats, and special features of the attractions. Guests may ask to handle the models at the attractions as well.

Character Scale Models

Characters Scale Models
Characters Scale Models

Scale models of the Disney characters are available at Tokyo Disney Resort.
At Main Street House in Tokyo Disneyland or at Guest Relations in Tokyo DisneySea, Guests may request to touch and handle the models to get an idea of what the Disney characters look like.

Braille Menus (in Japanese only)

Japanese Braille menus are available for regular menu items at all food facilities except some wagons and counter service restaurants. Please contact a Cast Member.