List of services
(Moderate Type)
Sale of Park tickets
Guests staying at a Disney Hotel can purchase Park tickets to use during their stay.
This includes tickets for dates shown as unavailable on the Tokyo Disney Resort Official Website, which can also be purchased by guests staying at a Disney Hotel.
- Tokyo Disney Resort Multi-Day Passport Special is currently unavailable.
Services before and on the day of your stay
Pre Check-in
Pre Check-in
The Pre Check-in service allows Guests to complete check-in procedures before the regular check-in time of 3:00 p.m. Guests will receive their room key in advance, and baggage will be delivered to the room.
- This service is only available on the day of check-in.
- Pre Check-in may not be available in certain situations.
For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)
| Location |
・Front Desk / Reception at your hotel ※1 ・Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center |
|---|---|
| Hours |
・Hotel Front Desk: 7:00 a.m. – 1:00 p.m. ・Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center: 7:30 a.m. – 4:00 p.m. |
| Time of room availability | After 4:30 p.m. |
- Guests staying in the following rooms can complete Pre Check-in procedures at the hotel’s exclusive lounge: Concierge rooms or Suites at Tokyo Disneyland Hotel, Ambassador Floor rooms or Suites at Disney Ambassador Hotel, and Speciale Rooms or Suites at Tokyo DisneySea Hotel MiraCosta.
For Guests staying at a Moderate Type Disney Hotel (Tokyo Disney Resort Toy Story Hotel)
| Location | Front Desk at your hotel |
|---|---|
| Hours |
7:00 a.m. – 13:00 noon |
| Time of room availability | After 4:30 p.m. |
For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)
| Location | Front Desk at your hotel |
|---|---|
| Hours |
6:00 a.m. – 12:00 noon |
| Time of room availability | After 3:00 p.m. |
with the Baggage Delivery Service
For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta) or a Moderate Type Disney Hotel (Tokyo Disney Resort Toy Story Hotel)
Baggage dropped off at the Tokyo Disney Resort Welcome Center will be delivered to your hotel (free).
Valuables, breakable items, beverages, and fragile electronic equipment cannot be delivered.
Hours: 7:30 a.m. – 4:00 p.m.
Drop-off point: Hotel Service Counter on the 2nd floor of the Tokyo Disney Resort Welcome Center
Pickup point: Bell Desk / Hotel Guest Service Counter at your hotel
For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)
Guests can have their baggage delivered from Maihama Station to the hotel by dropping it off at the Home Delivery Service Counter on the first floor of the Disney Shop Bon Voyage (fee required).
Valuables, breakable items, beverages, and fragile electronic equipment cannot be delivered.
Price: ¥600 per item of baggage
Hours: From the opening of Bon Voyage until 3:00 p.m.
Pickup point: Hotel Guest Service Desk at your hotel
Services during your hotel stay
For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)
A laundry service is available for staying guests.
Please fill out the laundry list found in the guest room and call the Service Hotline from the room telephone. Laundry can be returned on the same day (after 6:00 p.m) if the service is requested by 8:00 a.m that morning.
A coin laundry is also available in Tokyo Disneyland Hotel for the use of staying guests. (1st floor)
Guests can wash and dry their laundry here.
Wash: 300 yen per wash (detergent added automatically)
Dry: 100 yen per 15 minutes
- A room key is required to enter the Laundry Room.
For Guests staying at a Moderate Type Disney Hotel (Tokyo Disney Resort Toy Story Hotel)
Coin laundry is available for the use of staying guests. (3rd floor)
Guests can wash and dry their laundry here.
Wash: 300 yen per wash (detergent added automatically)
Dry: 100 yen per 15 minutes
- A room key is required to enter the Laundry Room.
For Guests staying at a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)
Coin laundry is available for the use of staying guests. (Located on each floor from 2nd to 5th)
Guests can wash and dry their laundry here.
Wash: 200 yen per wash (detergent added automatically)
Dry: 100 yen per 30 minutes
- Detergent can be purchased in the Laundry Room (100 yen).
- There is no coin change machine in the Laundry Room. Please use the coin change machine on the 1st floor.
Fun within the hotels
ディズニーホテルには、パークから戻った後もゆっくりとお買い物をお楽しみいただけるショップがあります。ここでしか販売していない各ホテルオリジナルのグッズをはじめ、東京ディズニーランドや東京ディズニーシーのグッズなどをお買い求めいただけます。
- 東京ディズニーセレブレーションホテルのみ、店内ではサンプルの展示や、モニターで使用シーンをご覧いただけます（グッズには触れることができません）。グッズのご購入は、東京ディズニーリゾート・アプリのオンラインショッピングから、バーコードをスキャンしてご利用ください。
The Disney Hotels have shops where Guests can enjoy shopping at their leisure after returning from the Parks. The shops offer original merchandise unique to each Disney Hotel, as well as products from Tokyo Disneyland and Tokyo DisneySea.
- Only at Tokyo Disney Celebration Hotel, the area will contain samples of merchandise, with examples of use shown on the shop monitors (you cannot handle the samples). Actual items can be purchased by scanning the sample’s barcode with the Tokyo Disney Resort app. (in Japanse only)
迪士尼飯店的商店售有各座飯店獨家推出的特別商品，以及東京迪士尼樂園、東京迪士尼海洋的當季商品等，提供自園區歸來的遊客另一段充滿樂趣的悠閒購物時光。
Services on the day of departure
Express Checkout
For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta)
Express Checkout
Express Checkout is available via the TV in your room. Use this service to checkout without stopping by the Front Desk.
- Available for guests who have settled their bill at Front Desk / Reception for any items charged to their room including parking, room service, restaurant, or shop purchases. If you have not settled your bill, you may not use this service. Thank you for your understanding.
For Guests staying at a Moderate Type Disney Hotel (Tokyo Disney Resort Toy Story Hotel) or a Value Type Disney Hotel (Tokyo Disney Celebration Hotel)
Express Checkout
Express Checkout is available via the TV in your room. Use this service to checkout without stopping by the Front Desk.
- Paying the remaining balance minus your deposit
Guests paying by credit card: Scan the 2D code with your phone and pay using the online website.
For other payment methods, and guests requiring a receipt (statement): Please settle your bill at the Front Desk of your hotel.
- If you used Online Check-In and would like to use the Express Checkout service, please stop by the Front Desk of your hotel during your stay to settle your bill. (For payment methods other than credit cards which require a receipt (statement))
- Guests cannot settle their hotel bill at the Disney Hotels Service Counter inside the Tokyo Disney Resort Welcome Center. If you wish to use the Express Checkout service, please stop by the Front Desk of your hotel during your stay to settle the bill. (For payment methods other than credit cards which require a receipt (statement))
- For guests who made their reservation through Vacation Packages, a travel agent, or online, please complete checkout via the TV in your room, or at the Front Desk of your hotel.
- Checkout must be completed before leaving the hotel. After completing checkout, drop your room key into the box to return.
Station Delivery Service
For Guests staying at a Deluxe Type Disney Hotel (Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta) or a Moderate Type (Tokyo Disney Resort Toy Story Hotel)
With the Station Delivery Service, baggage dropped off at the hotel can be delivered to the Tokyo Disney Resort Welcome Center next to JR Maihama Station.
Service hours at the hotel
7:00 a.m. – 12:30 p.m.
Location in the hotel
Bell Desk / Hotel Guest Service Counter at your hotel
Baggage pickup time and location
1:00 p.m. – 8:00 p.m., 2nd floor of the Tokyo Disney Resort Welcome Center in front of JR Maihama Station
- The pickup time and location have been changed as of June 1, 2019.
Valuables, breakable items, beverages, and precision equipment cannot be delivered.
Baggage dropped off at the hotel can be delivered to Tokyo Station.
- Baggage delivery to Tokyo Station is unavailable until further notice.
Price
¥1,400 per item of baggage
At the hotel
Until 10:00 a.m. on that day
Pickup location and time at Tokyo Station
Sagawa Express Tokyo Hands-Free Travel Baggage Storage Service Desk
(4:00 p.m. – 11:00 p.m.)
Immediately inside Tokyo Station’s Nihonbashi Entrance (bus arrival terminal), facing the Nihonbashi Ticket Gate for the Shinkansen lines.
- The pickup counter is located outside of the Yaesu North Ticket Gate, so you must exit the ticket gate once you arrive at Tokyo Station. We thank you for your understanding.
Certain restrictions on use apply. For details, please contact the Bell Desk or Guest Service Counter.
Baggage dropped off at the hotel can be delivered to Haneda Airport (fee required).
Price
¥1,500 per item of baggage
At the hotel
Until 10:00 a.m. on that day
Pickup location and time at Haneda Airport
Haneda Airport Terminal 1, South Lobby, 1F, JAL Baggage Check-in Information Counter (4:00 p.m. – 8:00 p.m.)