Tickets for admission after the Parks reopened
(purchased on or after June 25, 2020)

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Changes to the Park tickets online can only be made to Disney's eTicket Passports (printed out) at this time.

See here if you have a business card-size ticket and the reverse side of your ticket indicates "Shareholders' Passport" OR "Sponsor Passport" OR "Revisit Passport."

■ Sponsor Passport (Open Tickets)
As we are currently limiting the number of guests entering the Parks, you will have to enter the Park Admission Lottery and receive a successful result to enter the Park. See here for details about the lottery.
- Refunds cannot be made for this ticket type.

■ Sponsor Passport (Fixed-Date Tickets)
You will be admitted to the Park on the day printed on the ticket.
- Refunds cannot be made for this ticket type.

■ Sponsor Employee Passport (Fixed-Date Tickets)
You will be admitted to the Park on the day printed on the ticket.
- Refund requests will be accepted for some tickets. Please see here for details.

■ Shareholders' Passport
As we are currently limiting the number of guests entering the Parks, you will have to enter the Park Admission Lottery and receive a successful result to enter the Park. See here for details about the lottery.
- Refunds cannot be made for this ticket type.

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Making Changes Online

  • The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid.
  • Changes can be made to the fixed-date tickets even if the fixed admission date has passed, as long as the ticket is within the validity period.
  • The service fee will not be charged.

  Example Making changes online
Changing the fixed admission date April 15, 2021 → April 16, 2021
Changing the Park selection Tokyo Disneyland → Tokyo DisneySea
Changing the admission time Fixed Date and Time Passport (from 10:30 a.m.) → Fixed Date and Time Passport (from 12:00 noon)
Changing the age category  Junior → Adult
Changing the validity period - ×

  • Changes to the Park tickets online can only be made to Disney's eTicket Passports (printed out) at this time.
  • If the ticket for the desired date is sold out, you will not be able to make the change to the date.
  • If you have an eligible Park ticket that was purchased with the old pricing and would like to make changes to the fixed admission date and Park selection, the price difference must be paid.
  • Please note that refund or cancellation cannot be made after purchasing the ticket.

Making changes on the web browser

- These images are for smartphone users. The displayed information may differ if you access from a PC.

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Step 2

Select "My Booking" from the menu.

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Step 3

Log in using the registered User ID and Password.

Step 4

Under My Bookings, make sure that your “Search Option” is not set to "Hide cancelled bookings" and "Hide past bookings", then tap “View Booking Details” for the item you wish to change.

  • Changes must be made one ticket at a time.

Step 5

Under View Booking Details/Change, select the ticket to make changes to and tap “Change” for the ticket selected.

Step 6

On the screen to modify information, make changes to ticket type, date, age category, etc. and tap "Change".

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Step 7

Check the updated information under User Information and tap "Next".

Step 8

After checking your changes, tap "Make Change".

Step 9

Once you get to the confirmation screen, your ticket information will have been successfully changed.