Tokyo Disneyland / Tokyo DisneySea Reopening date and Park operations procedures
(Updated 12:00 noon., October 27, 2020)

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This is to share the decision that both Tokyo Disneyland and Tokyo DisneySea will reopen on July 1,2020 .

With the reopening of both parks, we are implementing measures in accordance with the Amusement Park and Theme Park New Coronavirus Infection Containment Guidelines that were developed based on the government’s Basic Policies for Novel Coronavirus Disease Control, and additionally are following government agency guidance to give top priority to the health and safety of our guests and cast members in our operations.

We will be deliberate in our operations, thoroughly implementing health and safety measures such as controlled capacity through limits on  attendance,  limited visitors in attractions, shops, restaurants, and other facilities, regular cleaning and sanitization, proactively requesting guests to maintain social distancing, among other things.

We will also endeavor to promote health and safety by having the information filled in for the primary contact person when guests purchase tickets.

All of the cast members will work together to operate the parks so that guests are able to enjoy the experience. There may be instances in which we cause inconvenience to our guests but ask for your kind understanding and cooperation.

Basic approach to promoting health and safety

We will implement health and safety measures based on the following three points:

  • Be attentive to the health conditions of everyone involved with the parks including guests and cast members
  • Conduct enhanced cleaning and sanitization measures
  • Implement social distancing and provide thoroughly ventilated air conditioning

Park Operations

Duration:

Wednesday, July 1, 2020 – until further notice

Operating hours:

Tokyo Disneyland  9:00 a.m. to 9:00 p.m.
Tokyo DisneySea  9:00 a.m. to 9:00 p.m.


- The operating hours are subject to change.

*Information about Park operations up to approximately 3 months in advance is available.

Facilities:

 * In both parks, attractions, entertainment, shops and restaurants will operate with reduced capacity or will be closed.

Guide Map / entertainment schedule "Today"

Please note that the Guide Maps and the entertainment schedule "Today" are currently not available.

Admission tickets

Park Tickets are on sale on the Tokyo Disney Resort
Online Reservations & Tickets website
(https://reserve.tokyodisneyresort.jp/en/). Until further notice, only guests
who have purchased fixed-date tickets online will be allowed to enter.

Currently, tickets up to November 27 are available for purchase.
Tickets for November 28 to December 4 are scheduled to be available from 4 p.m. on October 28.

  • Fixed-Date Tickets will be offered up to approximately one month ahead.
  • Five tickets can be purchased at a time.
  • Please check the Tokyo Disney Resort Online Reservations & Tickets website for the latest information. Please note sold out tickets may become available for purchase again without notice.
  • On the Tokyo Disney Resort Online Reservations & Tickets website, guests will be required to enter their personal information (payments can only be made by credit cards).  
  • Currently, there are limitations on purchasing Park tickets for guests staying at a Disney Hotel or a Tokyo Disney Resort Official Hotel until further notice. If you are staying at a Disney Hotel please click here, and if you are staying at a Tokyo Disney Resort Official Hotel please contact the hotel directly for details.
  • Tickets can also be purchased at some travel agencies. For details, please contact the travel agency.

Park Tickets valid for admission

In order to maintain social distancing at the area around the entrance, 3 types of tickets with different entry times will be sold.

【 Park tickets valid for admission through October 30, 2020 】

  • 1-Day Passport
  • Fixed Date and Time Passport (from 11:00 a.m.)
  • Fixed Date and Time Passport (from 2:00 p.m.)


【 Park tickets valid for admission from October 31, 2020 】

  • 1-Day Passport
  • Fixed Date and Time Passport (from 10:30 a.m.)
  • Fixed Date and Time Passport (from 12:00 noon)
  • Please note that all other tickets other than the above, including OpenTickets, Annual Passports, Revisit Passports will not  be admitted.

Please check the links above prior to purchasing Park tickets.

Requests to guests visiting the parks

Take part in temperature screening

Temperature screenings will be conducted during admission time, and guests with a temperature of 37.5 degrees Celsius or above, or cold-like symptoms will be asked to refrain from entering.

Wear masks

  • Guests are required to wear masks at all times inside the parks(optional for Guests under the age of 2), except when dining. However, in order to prevent heat stroke, during the summer season when the temperature and humidity are high, if guests are outdoors with adequate distance from other people, masks may be removed.
  • Please take your used mask home.
  • Please be considerate of others when coughing or sneezing.

Maintain social distancing

  • Markings are installed to maintain the necessary distance in facility queue lines, seats, restaurant tables, benches, etc., and guests are asked to cooperate in order to maintain social distancing.
  • We ask guests to have their entire party together before queuing at the Park entrance and refrain from having members of their party join them in the queue later.

Wash and sanitize hands

Hand sanitizers are placed in attractions, shops, restaurants, restrooms and other locations in the Park, so please sanitize hands and fingers and wash hands regularly.

Other

    • The government of Japan, as well as the Chiba prefecture local authority, encourages you to install the COVID-19 Contact-Confirming Application (COCOA) on your mobile device.
    • Cashless transactions such as credit cards and electronic money are recommended.
    • If guests become ill after entering the park, they may be asked to leave depending on their symptoms.
    • If you don't feel well after entering the Park, please go to Central First Aid or contact a cast member for assistance.
    • To prevent heat stroke, please remember to stay hydrated.
    • Please arrive within the given time frame on your Park ticket.
【Individuals for whom the following applies are asked to refrain from visiting. 】
    • Guests who have been in close contact with individuals who have tested positive for the new coronavirus
    • Guests who have family members or close acquaintance who are suspected of being infected
    • Guests who have been to countries or areas that the government has banned entry from, or requires monitoring after entering the country, as well as guests who have been in close contact with residents of the above, in the last 14 days
  • Elderly people and people with medical conditions who may develop serious symptoms if infected are advised to consider cautiously whether to visit the parks.
  • Guests’ personal information may be provided to public health authorities upon request for the purpose of preventing the spread of the new coronavirus.

Operational Changes at Facilities and Status of Suspended Operations

Refer to the respective pages for operational changes at facilities and status of suspended operations.

Tokyo Disney Resort Official Hotels:
Guests staying at Tokyo Disney Resort Official Hotels should inquire about admission tickets and guaranteed park admission at each hotel.

Maihama Amphitheater:
Please check with the organizer whether the show will be put on.

Overview of the new reservation system for Park facilities (including the new facilities)

Updated October 20, 2020

Standby Pass Request and Issuing

Attraction
To experience an attraction requiring a Standby Pass, guests may try to obtain one on the Tokyo Disney Resort App only after they have entered the Park. Guests can enter the queue for the attraction during the assigned time on the Standby Pass.
Guests’ ability to obtain a Standby Pass will depend on availability.

Standby Pass available from:
September 23

Facilities:
At Tokyo DisneySea:
• Toy Story Mania!
• Soaring: Fantastic Flight

Read more about Standby Pass

Entry Request, Results, and Admission Time

Attraction
To experience attractions that require an Entry Request, guests may make one on the Tokyo Disney Resort App only after they have entered the Park.
Only guests who have received a return time from the Entry Request will be able to experience the attraction.

Entry Request accepted from:
September 28

Facilities:
At Tokyo Disneyland:
• Enchanted Tale of Beauty and the Beast
• The Happy Ride with Baymax

If the message "We are sorry we could not arrange the experience you requested." is shown, you will be unable to experience the facility on the day.

Read more about Entry Request

Disney Character Greeting Experience
Certain Disney Character Greeting experiences require an Entry Request. Guests must apply for one on the Tokyo Disney Resort App after they have entered the Park.
Only guests who have received a return time from the Entry Request will be able to experience the greeting.

Entry Request accepted from:
September 19

Disney Character Greeting experiences requiring an Entry Request
At Tokyo Disneyland:
• Mickey’s House and Meet Mickey
• Woodchuck Greeting Trail

At Tokyo DisneySea:
• ¡Saludos Amigos! Greeting Dock
• Mickey & Friends' Greeting Trails


Entry Request accepted from:
September 28

Disney Character Greeting experience requiring an Entry Request
At Tokyo Disneyland:
• Minnie's Style Studio

At Tokyo DisneySea:
• Mermaid Lagoon Theater (Disney Character Greeting)


Entry Request accepted from:
October 5

Disney Character Greeting experience requiring an Entry Request
At Tokyo Disneyland:
• Theatre Orleans (Disney Character Greeting)
• In front of Plaza Pavilion Bandstand (Disney Character Greeting)

At Tokyo DisneySea:
• Broadway Music Theatre (Disney Character Greeting)
• Dockside Stage (Disney Character Greeting)

If the message "We are sorry we could not arrange the experience you requested." is shown, you will be unable to experience the facility on the day.

Read more about Entry Request at Tokyo Disneyland
Read more about Entry Request at Tokyo DisneySea

Online Reservations

Restaurant
To dine at restaurants that require an online reservation, Guests should visit the Tokyo Disney Resort Online Reservations & Tickets website in advance and select the date and time to make a reservation. On the day of visit, Guests should go to the restaurant at the time they reserved.

Reservations accepted from:
4:00 p.m. on September 25

Restaurants requiring Online Reservations
At Tokyo Disneyland:
• La Taverne de Gaston
• The Big Pop

For the time being, only guests who have made reservations online will be able to use the above facilities.

Please see here for details on how to make a reservation.

Shop
To use the shops that require an online reservation, Guests should visit the Tokyo Disney Resort Official Website in advance and select the date and time to make a reservation. On the day of visit, Guests should go to the shop at the time they reserved.

Reservations accepted from:
11:00 a.m. on September 23
- Reservations can be made from 12:00 midnight five days before the day of your visit. However, only on November 14, McDuck's Department Store and Aunt Peg's Village Store will accept reservations from 11:00 a.m.

Shops Requiring Advance Reservations
At Tokyo Disneyland:
• Village Shoppes
At Tokyo DisneySea:
• Lost River Outfitters
• McDuck's Department Store (for visits from November 19 to 23)
• Aunt Peg's Village Store (for visits from November 19 to 23)

For the time being, only Guests who have made reservations online will be able to use the above facilities.

Please see here for details on how to make a reservation.

  • The opening date for Fantasyland Forest Theatre and its “Mickey’s Magical Music World” show will be announced as soon as it is decided.

Important Information During Temporary Park Operation

Unused Park Tickets affected by the temporary Park closure which was purchased before Tuesday, June 23, 2020.

Eligible Tickets:

※The eligible period has been extended, so please read the following.
  • Fixed-Date Tickets with admission date starting February 29, 2020 or expiration date from February 29, 2020 to April 30, 2021
  • Open Tickets with expiration date from February 29, 2020 to April 30, 2021
  • Campus Day Passports with fixed admission period from January 6 through March 19, 2020.
  • Corporate Program “Thanks Festival” Passports with fixed admission period from January 6 through March 19, 2020.


Holders of the Park tickets mentioned above will be eligible for the following:

Please note depending on where the ticket purchases were made, the contact location will be different.


The handling of your ticket will be different if your Park ticket was purchased from one of the locations below:

  • Tickets purchased Tokyo Disney Resort Online Reservations & Tickets website.
  • Tickets purchased a Disney Hotels, Tokyo Disney Resort Official Hotels, Tokyo Disney Resort Partner Hotels, Tokyo Disney Resort Good Neighbor Hotels, or the Disney Store
  • Tickets purchased the ticket booths at Tokyo Disneyland or Tokyo DisneySea
For details on applicable tickets, see here.

  • Revisit Passport valid until March 31, 2021
    Guests holding the above-mentioned tickets will be admitted to the Park up to March 31, 2022, and will not be charged the price difference or the handling fee for exchanging their tickets.

  • Open Tickets / Campus Day Passport with fixed admission period from January 6 through March 19, 2020 / Corporate Program "Thanks Festival " Passports with fixed admission period from January 6 through March 19, 2020
    Guests holding these tickets will be admitted to the Park up to March 31, 2022, and will not be charged the price difference or the handling fee for exchanging their tickets. Please use the online web form if you wish to get a refund.

  • Fixed-Date Tickets
    Ticket refunds will be accepted.
    Ticket changes will also be accepted without a fee, or charge resulting from price difference, to a ticket (Revisit Passport*) valid for admission until March 31, 2022.



To get a refund
Please use the designated web form.

To exchange a ticket for a Revisit Passport
Please visit the ticket booths at Tokyo Disney Resort after the Parks re-open.
The exchange start date will be posted separately once decided. Please note that the exchange will not be available as of the Parks re-opening date on July 1, 2020.


*Regarding the Revisit Passport
・Valid at either Tokyo Disneyland or Tokyo DisneySea for one day only.
・Good for any age category (Adult, Junior, Child, or Senior)
・Valid until March 31, 2022
・Not valid on dates when Park admission is being restricted

Note:

  • When you used the web form, it will take about two months to process ticket refunds.
  • Please be aware that after you have submitted web form, you will be unable to request refunds or changes at the ticket booths at Tokyo Disneyland or Tokyo DisneySea.

*Please have a picture of your ticket(s) ready before registering.
< If the ticket(s) you purchased through the Tokyo Disney Resort Online Reservations & Tickets website cannot be displayed on a smartphone >
After purchasing your ticket(s), you should have received an email from Tokyo Disney Resort confirming your purchase. Please check the PDF file in that email and take a screenshot of the ticket number (20 digits) and the square code. Then save the image and attach it to the web form.



If you purchased a Park ticket from one of the locations below, please contact the location where the ticket was issued:
  • Travel agencies
  • Some convenience stores (please refer to the issuing location indicated on the Park ticket)


Please note that the handling of your ticket will be partially different from the description above.

Guests with reservations for show restaurants, Bibbidi Bobbidi Boutique (-Tokyo Disneyland World Bazaar / -Tokyo Disneyland Hotel), or Guided Tours

All reservations will be canceled. Your credit card will be refunded any deposit or advance fees paid at the time of reservation. Please visit this PC or mobile website.

As of March 11, 2020, new reservations will not be accepted.
Information regarding when reservations can be made will be posted on the Tokyo Disney Resort Official Website.

Inquiries on Reservations and Other Services

Inquiries about Online Reservations for Hotels and Restaurants

Tokyo Disney Resort Online Reservations/Purchasing Support Desk

Telephone 045-330-0101
From overseas, please call +81-45-330-0101

notes: Cast Members who speak English are not always available, but we can arrange to have someone who speaks English interpret via telephone.
Hours 10:00 a.m. - 3:00 p.m. (7 days a week)

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Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

The numbers above provide information concerning Park opening times, periods of congestion and ticket prices.
From overseas, please call +81-45-330-5211
This number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call 045-330-5211
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.)
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • The above phone number is not toll-free. Any phone charges must be covered by the caller.

Automated Voice Information Service

24 hours

  • The above phone number is not toll-free. Any phone charges must be covered by the caller.

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