Tokyo Disneyland / Tokyo DisneySea Park Operations
(Updated 2:00 p.m. December 2, 2020)

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With the reopening of both parks, we are implementing measures in accordance with the Amusement Park and Theme Park New Coronavirus Infection Containment Guidelines that were developed based on the government’s Basic Policies for Novel Coronavirus Disease Control, and additionally are following government agency guidance to give top priority to the health and safety of our guests and cast members in our operations.

We will be deliberate in our operations, thoroughly implementing health and safety measures such as controlled capacity through limits on attendance, limited visitors in attractions, shops, restaurants, and other facilities, regular cleaning and sanitization, proactively requesting guests to maintain social distancing, among other things.

We will also endeavor to promote health and safety by having the information filled in for the primary contact person when guests purchase tickets.

All of the cast members will work together to operate the parks so that guests are able to enjoy the experience. There may be instances in which we cause inconvenience to our guests but ask for your kind understanding and cooperation.

Basic approach to promoting health and safety

We will implement health and safety measures based on the following three points:

  • Be attentive to the health conditions of everyone involved with the parks including guests and cast members
  • Conduct enhanced cleaning and sanitization measures
  • Implement social distancing and provide thoroughly ventilated air conditioning

Park Operations

Facilities:

 * In both parks, attractions, entertainment, shops and restaurants will operate with reduced capacity or will be closed.

*Information about Park operations up to approximately 3 months in advance is available.
- The operating hours are subject to change.

Guide Map / entertainment schedule "Today"

Please note that the Guide Maps and the entertainment schedule "Today" are currently not available.

Admission tickets

Park Tickets are on sale on the Tokyo Disney Resort
Online Reservations & Tickets website
(https://reserve.tokyodisneyresort.jp/en/). Until further notice, only guests
who have purchased fixed-date tickets online will be allowed to enter.

Currently, tickets up to January 8 are available for purchase.
Tickets for January 9 to January 15 are scheduled to be available from 2 p.m. on December 9.

  • Fixed-Date Tickets will be offered up to approximately one month ahead.
  • Five tickets can be purchased at a time.
  • Please check the Tokyo Disney Resort Online Reservations & Tickets website for the latest information. Please note sold out tickets may become available for purchase again without notice.
  • On the Tokyo Disney Resort Online Reservations & Tickets website, guests will be required to enter their personal information (payments can only be made by credit cards).  
  • Currently, there are limitations on purchasing Park tickets for guests staying at a Disney Hotel or a Tokyo Disney Resort Official Hotel until further notice. If you are staying at a Disney Hotel please click here, and if you are staying at a Tokyo Disney Resort Official Hotel please contact the hotel directly for details.
  • Tickets can also be purchased at some travel agencies. For details, please contact the travel agency.

Park Tickets valid for admission

In order to maintain social distancing at the area around the entrance, 3 types of tickets with different entry times will be sold.

  • 1-Day Passport
  • Fixed Date and Time Passport (from 10:30 a.m.)
  • Fixed Date and Time Passport (from 12:00 noon)
  • Please note that all other tickets other than the above, including OpenTickets, Annual Passports, Revisit Passports will not  be admitted.

Please check the links above prior to purchasing Park tickets.

Requests to guests visiting the parks

Take part in temperature screening

Temperature screenings will be conducted during admission time, and guests with a temperature of 37.5 degrees Celsius or above, or cold-like symptoms will be asked to refrain from entering.

Wear masks

  • Guests are required to wear masks at all times inside the parks(optional for Guests under the age of 2), except when dining. However, in order to prevent heat stroke, during the summer season when the temperature and humidity are high, if guests are outdoors with adequate distance from other people, masks may be removed.
  • Please take your used mask home.
  • Please be considerate of others when coughing or sneezing.

Maintain social distancing

  • Markings are installed to maintain the necessary distance in facility queue lines, seats, restaurant tables, benches, etc., and guests are asked to cooperate in order to maintain social distancing.
  • We ask guests to have their entire party together before queuing at the Park entrance and refrain from having members of their party join them in the queue later.

Wash and sanitize hands

Hand sanitizers are placed in attractions, shops, restaurants, restrooms and other locations in the Park, so please sanitize hands and fingers and wash hands regularly.

Other

    • The government of Japan, as well as the Chiba prefecture local authority, encourages you to install the COVID-19 Contact-Confirming Application (COCOA) on your mobile device.
    • Cashless transactions such as credit cards and electronic money are recommended.
    • If guests become ill after entering the park, they may be asked to leave depending on their symptoms.
    • If you don't feel well after entering the Park, please go to Central First Aid or contact a cast member for assistance.
    • To prevent heat stroke, please remember to stay hydrated.
    • Please arrive within the given time frame on your Park ticket.
【Individuals for whom the following applies are asked to refrain from visiting. 】
    • Guests who have been in close contact with individuals who have tested positive for the new coronavirus
    • Guests who have family members or close acquaintance who are suspected of being infected
    • Guests who have been to countries or areas that the government has banned entry from, or requires monitoring after entering the country, as well as guests who have been in close contact with residents of the above, in the last 14 days
  • Elderly people and people with medical conditions who may develop serious symptoms if infected are advised to consider cautiously whether to visit the parks.
  • Guests’ personal information may be provided to public health authorities upon request for the purpose of preventing the spread of the new coronavirus.

Operational Changes at Facilities and Status of Suspended Operations

Refer to the respective pages for operational changes at facilities and status of suspended operations.

Tokyo Disney Resort Official Hotels:
Guests staying at Tokyo Disney Resort Official Hotels should inquire about admission tickets and guaranteed park admission at each hotel.

Maihama Amphitheater:
Please check with the organizer whether the show will be put on.

Overview of the new reservation system for Park facilities (including the new facilities)

Updated November 26, 2020

Standby Pass Request and Issuing

Attraction
To experience an attraction requiring a Standby Pass, guests may try to obtain one on the Tokyo Disney Resort App only after they have entered the Park. Guests can enter the queue for the attraction during the assigned time on the Standby Pass.
Guests’ ability to obtain a Standby Pass will depend on availability.

Facilities:
At Tokyo DisneySea:
• Toy Story Mania!
• Soaring: Fantastic Flight

Read more about Standby Pass

Entry Request, Results, and Admission Time

Attraction
To experience attractions that require an Entry Request, guests may make one on the Tokyo Disney Resort App only after they have entered the Park.
Only guests who have received a return time from the Entry Request will be able to experience the attraction.

Facilities:
At Tokyo Disneyland:
• The Happy Ride with Baymax
• Enchanted Tale of Beauty and the Beast

• Happy Fair Lab Photo Location(inside Tomorrowland Hall)
Available Period
From January 13 to March 18, 2021
- The Happy Fair Lab photo location is subject to change, and the available period is subject to extension or suspension without notice.
Read more here about the Happy Fair Lab (in Japanese only)

If the message "We are sorry we could not arrange the experience you requested." is shown, you will be unable to experience the facility on the day.

Read more about Entry Request

Disney Character Greeting Experience
Certain Disney Character Greeting experiences require an Entry Request. Guests must apply for one on the Tokyo Disney Resort App after they have entered the Park.
Only guests who have received a return time from the Entry Request will be able to experience the greeting.

Venues requiring an Entry Request
At Tokyo Disneyland:
• Theatre Orleans (Disney Character Greeting)
• In front of Plaza Pavilion Bandstand (Disney Character Greeting)
• Woodchuck Greeting Trail
• Mickey’s House and Meet Mickey
• Minnie's Style Studio

At Tokyo DisneySea:
• Broadway Music Theatre (Disney Character Greeting)
• Dockside Stage (Disney Character Greeting)
• Village Greeting Place
• ¡Saludos Amigos! Greeting Dock
• Mickey & Friends' Greeting Trails
• Mermaid Lagoon Theater (Disney Character Greeting)


If the message "We are sorry we could not arrange the experience you requested." is shown, you will be unable to experience the facility on the day.

Read more about Entry Request at Tokyo Disneyland
Read more about Entry Request at Tokyo DisneySea

Online Reservations

Restaurant
To dine at restaurants that require an online reservation, Guests should visit the Tokyo Disney Resort Online Reservations & Tickets website in advance and select the date and time to make a reservation. On the day of visit, Guests should go to the restaurant at the time they reserved.

Restaurants Offering Priority Seating
Tokyo Disneyland
(Restaurants requiring an online reservation are marked with an asterisk. Reservations cannot be made on the day of visit.)
• Eastside Cafe
• Center Street Coffeehouse
• Restaurant Hokusai
• Blue Bayou Restaurant
• Polynesian Terrace Restaurant*
• Crystal Palace Restaurant*
• The Diamond Horseshoe*
• La Taverne de Gaston
• The Big Pop*

⁻ Entertainment programs at Polynesian Terrace Restaurant and The Diamond Horseshoe will be suspended until further notice.
⁻ To dine at La Taverne de Gaston on or after November 20, please refer to the following.
• Booking directly on the day of your visit is not available.
• If you made an online reservation, please place your order and pay, then select your own table inside the restaurant.
• If you wish to dine without a reservation, please place your order and pay, then select a table on the terrace or a standing table.

Tokyo DisneySea
• Magellan's
• Ristorante di Canaletto
• S.S. Columbia Dining Room
• Restaurant Sakura
• Horizon Bay Restaurant
• The Teddy Roosevelt Lounge

⁻ Please note that your table at Teddy Roosevelt Lounge can only be occupied for 70 minutes.

Please see here for details on how to make a reservation.

Shop
To use the shops that require an online reservation, Guests should visit the Tokyo Disney Resort Official Website in advance and select the date and time to make a reservation. On the day of visit, Guests should go to the shop at the time they reserved.

Shops Requiring Advance Reservations
At Tokyo Disneyland:
• Village Shoppes
• Cosmic Encounter (for visits from January 13, 2021) - Read more here (in Japanese only)
• Treasure Comet (for visits from January 13, 2021) - Read more here (in Japanese only)

At Tokyo DisneySea:
• Lost River Outfitters

- Only Guests who have made an online reservation may enter the venue until further notice.
- Reservations can be made from 12:00 midnight five days before the day of your visit. However, please note the exceptions as follows.
· On January 8, 2021, Cosmic Encounter and Treasure Comet will accept reservations from 11:00 a.m.

Please see here for details on how to make a reservation.

  • The opening date for Fantasyland Forest Theatre and its “Mickey’s Magical Music World” show will be announced as soon as it is decided.

Measures for unused Park tickets which could not be used during the temporary Park closure (February 29 through June 30, 2020) and after Park reopening.

Inquiries on Reservations and Other Services

Inquiries about Online Reservations for Hotels and Restaurants

Tokyo Disney Resort Online Reservations/Purchasing Support Desk

Telephone 045-330-0101
From overseas, please call +81-45-330-0101

notes: Cast Members who speak English are not always available, but we can arrange to have someone who speaks English interpret via telephone.
Hours 10:00 a.m. - 3:00 p.m. (7 days a week)

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Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

The numbers above provide information concerning Park opening times, periods of congestion and ticket prices.
From overseas, please call +81-45-330-5211
This number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call 045-330-5211
(These numbers are for English and Japanese only. There may be times when assistance in English is not available.)
Address: 1-1 Maihama, Urayasu-shi, Chiba-ken, 279-8511, Japan

  • Your call may be recorded for the purpose of checking the content of the call and the quality of our operator's service.
  • The above phone number is not toll-free. Any phone charges must be covered by the caller.

Automated Voice Information Service

24 hours

  • The above phone number is not toll-free. Any phone charges must be covered by the caller.

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