Privacy Policy
Maihama Resort Line Co., Ltd., (hereinafter “we,” “us,” and “our”) is fully committed to protecting your personal information. The policy disclosed below applies to the handling of personal information acquired by us through the Tokyo Disney Resort website (URL: www.tokyodisneyresort.jp) and other applications provided through the services operated by operators of websites and application markets designated by us (hereinafter collectively the “Official Sites, etc.”) under license from Disney Enterprises, Inc. (a U.S. corporation, hereinafter “Disney”), as well as personal information acquired by us in connection with the operation of businesses related to Tokyo Disney Resort.
1. Privacy Policy
We respect the privacy of users (hereinafter “Guests,” “you,” and “your”) in the course of the operation of Tokyo Disney Resort (including the operation of official websites and official applications and the same applies hereinafter) and handle your personal information (information that identifies a particular individual, such as names, dates of birth, addresses, telephone numbers, and other descriptions) acquired in connection with the operation of Tokyo Disney Resort based on the following policies:
(1) We comply with the Personal Information Protection Act of Japan and relevant regulatory guidelines. We will continuously review and improve this Privacy Policy and endeavor to ensure that it is observed by our officers and employees.
(2) We endeavor to prevent the leakage, loss, damage, or unauthorized access to all personal information provided by Guests by taking the following security measures:
(i) Establishment of a basic policy
We have established this Privacy Policy to ensure the appropriate handling of personal information and to provide contact information for inquiries and complaints.
(ii) Preparation of rules concerning the handling of personal information
We have established Rules on the Protection and Management of Personal Information that specify the persons in charge, scope of handling, and handling methods for each phase of acquisition, use, storage, provision, and deletion or disposal of personal information, and we are endeavoring to endeavor to ensure that it is observed by our officers and employees.
(iii) Organizational security measures
We have appointed a person responsible for handling personal information (Chief Information Security Officer), and clarified the persons responsible for handling personal information and the scope of such handling. Furthermore, we have established a system for reporting and communicating to the Chief Information Security Officer any facts or signs of a violation of laws, regulations or rules, and we conduct regular self-inspections and audits by other divisions on the status of the handling of personal information.
(iv) Personnel security measures
We have stipulated matters concerning the confidentiality of personal information in our Work Rules, and we provide regular training on the handling of personal information to employees.
(v) Physical security measures
We strictly manage access to areas where personal information is handled, restrict the bringing in devices into such areas, and control access permissions. Furthermore, measures are being implemented to prevent the theft or loss, etc. of devices, electronic media, and documents, etc. used for to handle personal information and to prevent personal information from being easily revealed when carried around.
(vi) Technical security measures
We implement access controls, etc. to restrict workers and their scope of work, and we have established mechanisms to protect the information systems that handle personal information from unauthorized access and malware.
(vii) Understanding the external environment
Personal information provided by Guests is stored in the following countries:
- United States of America
- Australia
We have implemented security measures based on our understanding of the personal information protection systems in the above countries.
(3) Any personal information acquired in the course of the operation of Tokyo Disney Resort will be used within the scope of the following purposes.
The personal information we acquire in connection with the operation of Tokyo Disney Resort will be used in certain businesses related to Tokyo Disney Resort to offer products and services and to send you information.
We analyze and use the (1) name, date of birth, address, telephone number, email address and other information you provide; (2) image data contained in photographs you provide; (3) usage history (including location information) of our services and purchase history of our products; (4) usage history and browsing history of the Official Sites, etc.; and (5) information provided in our questionnaire surveys etc., for the following purposes:
(i) To advertise and send emails about our products and services based on your interests and preferences
(ii) To recommend products and services based on your interests and preferences using push notifications on the Official Sites, etc.
(iii) To use analytical and statistical information for improving products and services and developing new products, services and facilities
(iv) To send questionnaire surveys by email to obtain feedback concerning Tokyo Disney Resort
(v) To advertise our recruitment activities
We may provide some or all of the personal information we acquire to third parties, such as our parent company (Oriental Land Co., Ltd.) and its related companies as well as Disney Enterprises, Inc., (a U.S. corporation) and its related companies, at our discretion. In addition, we may provide personal information to the company that issued your credit card or other third parties in order to detect and prevent unauthorized use of your credit card. At your discretion, you may request that we cease providing your personal information to third parties (please refer to Privacy Policy 1.(5)).
The types of personal information we provide to third parties and methods of provision are as follows.
Types of personal information:
1) Information you have provided such as your name, date of birth, address and telephone number
2) Image data contained in the photographs you have provided
3) Records of which of our services you have used
4) Your browsing history on the Official Sites, etc.
Methods of provision:
1) Via file servers
2) Via electronic and paper-based media
(4) In addition to the cases described above, we may share your information with a third party without your consent to the minimum extent necessary on the following occasions:
(i) When conducting surveys and analysis aimed at improving the use of Tokyo Disney Resort and its official websites and the services they provide. In such case, statistical information will be provided in a form that cannot identify individuals
(ii) When required by law
(iii) When necessary to protect the life, health, property, or rights of other Guests visiting Tokyo Disney Resort and its official websites, and when it is difficult to obtain your consent
(iv) When necessary for the improvement of public health or the sound development of children, and when it is difficult to obtain your consent
(v) When requested by national agencies or local public entities to assist with matters required by laws and regulations
(5) We have established a designated contact point (listed in “5. Contact Point for Inquiries Regarding Personal Information” below) for accepting requests from Guests to confirm how personal information is being used, and to confirm, correct, add, delete, suspend use or cease provision to a third party of registered information, and we will respond to such requests using appropriate methods. etc.
2. Handling of Personal Information Provided to Each Service
Instructions on Use, Terms of Use, and Member Agreements, etc. in connection with each service you select will apply to personal information you provide when using individual services at Tokyo Disney Resort and on its Official Sites, etc. If you wish to discontinue any selected service for any reason, you can do so by contacting us. In such case, you should follow the procedures stated on the instruction page for each individual service. Each service has its own unique “inquiry number” which is required when conducting various procedures related to personal information. Please be sure to check the number. The personal information you provide may be used within the purposes of use stated in 1.(3) of this Privacy Policy. You may request that we cease such use by contacting us.
3. Handling of Personal information in Connection with Official Websites
(1) Privacy Protections for Minors
Our official website are configured so that persons under the age of 18 cannot submit personal information without permission from their guardian. Therefore, their guardian’s contact details or email address may be required when registering as a user. Moreover, personal information acquired from Guests under the age of 13 will not be used for marketing or promotional purposes, except as expressly indicated during the user registration process.
(2) Use of Information Linked to Cookies and Other Identifiers
“Cookies” refers to data transferred and stored on individual users’ web browsers or web servers (computers that host websites) when they visit a website.
“IP address” refers to a number automatically assigned to each user’s computer when viewing various websites. Web servers automatically recognize users’ computers from their IP address and communicate with them.
We use cookies, IP addresses and similar technologies (hereinafter “Cookies, etc.”) on the Official Sites, etc. to store and use your information. We use the identifiers stored in Cookies, etc. to collect reference materials to evaluate, improve, and update the Official Sites, etc., and within the scope of the purposes of use specified in this Privacy Policy (see Privacy Policy 1.(3)). We may use Cookies, etc., to identify users when we deem it necessary to request compliance with the terms of use and conditions of services we provide through our websites, or to protect our services, websites, or Guests. However, we will not use Cookies, etc., to record passwords or credit card information.
You may refuse to accept Cookies, etc. by changing your browser’s setting at any time. The default setting of most browsers are configured to accept cookies. You are expected to decide your own preferences for accepting and rejecting Cookies, etc., but please be aware that without Cookies, etc., some services on our official websites may not function properly, or response times may be significantly slower.
(3) Links to Other Websites
When using the services provided on official websites, you may be redirected to other websites. Official websites may also contain links to other websites. For example, the Tokyo Disney Resort introduction page includes links to official hotels, affiliated sponsors, and Disney’s official websites. This Privacy Policy does not apply to such websites linked to our website that our not under our control, nor does it apply in a manner that contradicts applicable laws or government regulations.
(4) Encryption
We use industry-standard SSL encryption to ensure data security when transmitting important data (such as your personal information or credit card information) on official websites.
(5) Scope of Responsibility of this Privacy Policy in Connection with Official Sites, etc.
We consider ensuring the security of all Guest information that can identify individuals to be extremely important and we handle information sent from Guests’ computers and mobile devices to our websites with the utmost care. Please be aware that, despite our best efforts, no security measures for any information sent to us via the Internet are perfect or impenetrable. We cannot guarantee the security of information you send at your own risk or that we acquire through our online services. In using our Official Sites, etc., you are deemed to have agreed to this Private Policy. If you do not agree to this Privacy Policy, please refrain from using the Official Sites, etc.
4. Amendments to this Privacy Policy
We may amend this Privacy Policy from time to time. If we amend this Privacy Policy to permit material changes in the way we acquire, use or share your personal information, we will notify you of such changes in advance by prominently posting notice of the amendments on our official websites or by notifying you by post or email sent to the most recent contact information you have provided to us, as necessary. Amendments to this Privacy Policy will in principle take effect 30 calendar days following such notice. Amendments to this Privacy Policy may affect the way we use and share personal information that you provided to us before we notified you of amendments. If you do not consent to material changes in the way we acquire, use or share your personal information, please contact us before the effective date of such amendments (contact information is listed in 5. “Contact Point for Inquiries Regarding Personal Information”). Please be advised, however, that, regardless of whether you receive notification of the amendments, the amendments to this Privacy Policy will apply to any personal information you provide to us on or after the effective date.
5. Contact Point for Inquiries Regarding Personal Information
Inquiries regarding personal information we retain will be accepted by the following methods. Please note that we may not be able to respond to requests for disclosure, etc. that are not made via these methods.
(1) Procedure
Please contact us by phone or mail.
(Note that different handling rules apply if separate contact information is provided in the Terms of Use or Membership Agreement for a specific service.)
Details regarding procedures will be provided upon request. We will respond in writing or by other means after confirming your identity (or that of your agent). In certain cases, we may ask you to submit a designated application form.
Contact Point:
Personal Information Help Desk
Administrative Department
Maihama Resort Line Co., Ltd.
Address: 2-18 Maihama, Urayasu-shi, Chiba-ken, 279-8523
Phone Number: 047-305-2400 (09:00 to 17:00)
- Any charges resulting from calls to the above phone number must be covered by the caller. Charges will differ depending on your phone carrier and call plan. Please contact your phone carrier for details.
- Calls are recorded in order to check the details of our Guests’ inquiries and the responses of our operators, as well as to provide future services and improve the quality of our services.
In order to check your personal information against information in our databases, we will confirm the circumstances surrounding the acquisition of your personal information, such as when and how the information was acquired. Please note that we may not be able to respond to requests for disclosure, etc. if we are unable to confirm such details.
(2) Administrative charges
If we respond in writing to the above requests for disclosure, etc., you will be asked to pay an administrative charge equivalent to actual postal costs (600 yen per letter).
Maihama Resort Line Co., Ltd.
Address: 2-18 Maihama, Urayasu-shi, Chiba-ken, Japan
Representative: Hideaki Toju, President and Representative Director
Updated: June 30, 2025