Guests with Visual Disabilities

Boarding criteria and boarding details differ from attraction to attraction so please ask a Cast Member directly. Please note that depending on the situation, boarding may be refused based on a Cast Member's judgment.

Initiatives of Tokyo Disneyland

Experiencing the Attractions

Attraction Boarding Restrictions

  • - Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • - Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Download list of Tokyo Disneyland attraction boarding restrictions and special effects (PDF data)

Download list of Tokyo Disneyland attraction rules for accompanying Guests (PDF data)

In the event of an evacuation from an attraction

In case of emergency evacuation, Guests may be required to walk certain distances, negotiate stairs and/or narrow walkways, have a companion assist or carry them, or wait in the vehicle for an extended period of time for assistance.

  • For details, please contact a Cast Member at the attraction.

Guests with visual disabilities must be accompanied according to the following rules.
For each Guest with disabilities, 1 accompanying Guest

Westernland Big Thunder Mountain
Critter Country Splash Mountain
Beaver Brothers Explorer Canoes
Fantasyland Snow White's Adventures
Dumbo The Flying Elephant
Peter Pan's Flight
Pinocchio's Daring Journey
Pooh's Hunny Hunt 1
Toontown Gadget's Go Coaster
Roger Rabbit's Car Toon Spin
Tomorrowland Space Mountain
Monsters, Inc. Ride & Go Seek!

Note1: When riding in the front row

For 2 Guests with disabilities, 1 accompanying Guest

Adventureland Western River Railroad
Pirates of the Caribbean
Fantasyland Pooh's Hunny Hunt 1
Haunted Mansion
Tomorrowland Star Tours: The Adventures Continue
Buzz Lightyear's Astro Blasters
Monsters, Inc. Ride & Go Seek! 2

Note1: When riding in the back row
Note2: When the Guests with disabilities include a young child

For 3 Guests with disabilities, 1 accompanying Guest

Fantasyland Alice's Tea Party 2
"it's a small world" 1

Note1: 1 accompanying Guest per row
Note2: 1 accompanying Guest per vehicle

For 4 Guests with disabilities, 1 accompanying Guest

Fantasyland Castle Carrousel

For each vehicle, 1 accompanying Guest

World Bazaar Omnibus 1
Adventureland Jungle Cruise: Wildlife Expeditions
Westernland Mark Twain Riverboat
Tom Sawyer Island Rafts

Note1: 1 accompanying Guest is needed on each level.

For each time, 1 accompanying Guest

Adventureland Swiss Family Treehouse
The Enchanted Tiki Room: Stitch Presents "Aloha E Komo Mai!"
Westernland Country Bear Theater
Fantasyland Cinderella's Fairy Tale Hall
Mickey's PhilharMagic
Toontown Goofy's Paint 'n' Play House
Chip 'n Dale's Treehouse
Donald's Boat
Minnie's House
Mickey's House and Meet Mickey
Tomorrowland Stitch Encounter

Other Barrier Free Services

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Tokyo Disney Resort Information Center
0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211.
  • From overseas, please call +81-45-330-5211.

- Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Audio Information CD (in Japanese only)

Audio Information CD (in Japanese only)

Japanese language CDs explaining each area's themes and atmosphere and introducing its attractions, restaurants and shops are available.

Braille Guidebook (in Japanese only)

This guidebook includes textured maps showing the layout of Tokyo Disneyland and Tokyo DisneySea, with descriptions for the attractions, food and merchandise facilities, and restrooms. This guidebook is useful to check the location of each facility.

Braille Guidebook (in Japanese only)
Braille Guidebook (in Japanese only)

The Information Book, The Audio Information CD, and Braille Guidebook are available at the following locations:

Tokyo Disney Resort Welcome Center (50 m from JR Maihama station, on the left)
At Tokyo Disneyland Main Street House
At Tokyo DisneySea Guest Relations
Tokyo DisneySea Information (outside the Park below Tokyo DisneySea Station on the Disney Resort Line)

To obtain a copy of the Audio Information CD or Braille Guidebook by mail, please call the Tokyo Disney Resort Information Center at 0570-00-8632 (9:00 a.m. to 7:00 p.m.).

  • - From some mobile phones, IP phones and international phones, please call 045-330-5211. From overseas, please call +81-45-330-5211.
  • - Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Stationary Tactile Maps (in Japanese only)

Stationary maps detailing the layout of all Park facilities through tactile information are available at the following locations:

Show map

Tactile Map of Tokyo Disneyland Overall At the entrance of Tokyo Disneyland
Inside Main Street House (audio-enhanced map)
World Bazaar
Tactile Map of Rivers of America In front of Tom Sawyer Island Rafts
Stationary Tactile Maps (in Japanese only)

Your current location in relation to the locations of facilities and attractions can be confirmed.

Stationary Tactile Maps (in Japanese only)

Audio-enhanced tactile maps which are tactile maps with recorded voice information are installed at Main Street House.

Scale Models

Scale Models

Scale models of all attractions can be
found at Main Street House.

Scale models of attractions are available at Main Street House. Guests may request to touch and handle the models to get an idea of the shape of attraction seats and special features of the attractions. Please contact Cast Members at the attractions or Main Street House for further details.

Show map

Scale Models
Scale Models

Character Scale Models

Tactile scale models of Disney characters are available at Main Street House. Guests may request to touch and handle the models to get an idea of what the Disney characters look like. Please contact a Cast Member at Main Street House for further details.

Show map

キCharacter Scale Models
Character Scale Models

Scale models of Disney characters

Braille Menus (in Japanese only)

Braille menus are available at all food facilities except wagons. Please contact a Cast Member for the Braille menus.

Card Banking

Inside Tokyo Disneyland, the Sumitomo Mitsui Banking Corporation has ATMs with voice guidance (in Japanese only) via telephone receiver (located to the left of the bank entrance).

Initiatives of Tokyo DisneySea

Experiencing the Attractions

Attraction Boarding Restrictions

  • - Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • - Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Download list of Tokyo DisneySea attraction boarding restrictions and special effects (PDF data)

Download list of Tokyo DisneySea attraction rules for accompanying Guests (PDF data)

In the event of an evacuation from an attraction

In case of emergency evacuation, Guests may be required to walk certain distances, negotiate stairs and/or narrow walkways, have a companion assist or carry them, or wait in the vehicle for an extended period of time for assistance.

  • For details, please contact a Cast Member at the attraction.

Guests with visual disabilities must be accompanied according to the following rules.
For each Guest with disabilities, 1 accompanying Guest

American Waterfron Toy Story Mania!
Lost River Delta Indiana Jones® Adventure: Temple of the Crystal Skull
Raging Spirits
Arabian Coast Jasmine's Flying Carpets
Mermaid Lagoon Jumpin' Jellyfish
Scuttle's Scooters
Flounder's Flying Fish Coaster
Mysterious Island Journey to the Center of the Earth
20,000 Leagues Under the Sea

For 2 Guests with disabilities, 1 accompanying Guest

American Waterfront Tower of Terror
Port Discovery Aquatopia
Nemo & Friends SeaRider

For 3 Guests with disabilities, 1 accompanying Guest

Arabian Coast Sindbad's Storybook Voyage 1
Mermaid Lagoon Blowfish Balloon Race 2
The Whirlpool 2

Note1: 1 accompanying Guest per row
Note2: 1 accompanying Guest per vehicle

For 4 Guests with disabilities, 1 accompanying Guest

Arabian Coast Caravan Carousel

For each vehicle, 1 accompanying Guest

Mediterranean Harbor Venetian Gondolas
DisneySea Transit Steamer Line
American Waterfront DisneySea Electric Railway 1
DisneySea Transit Steamer Line
Big City Vehicles
Port Discovery DisneySea Electric Railway 1
Lost River Delta DisneySea Transit Steamer Line

Note1: 1 accompanying Guest per train car

For each time, 1 accompanying Guest

Mediterranean Harbor Fortress Explorations
American Waterfront Turtle Talk
Arabian Coast The Magic Lamp Theater
Mermaid Lagoon Mermaid Lagoon Theater

Other Barrier Free Services

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Tokyo Disney Resort Information Center
0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211.
  • From overseas, please call +81-45-330-5211.

- Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Audio Information CD (in Japanese only)

Audio Information CD (in Japanese only)

Japanese language CDs explaining each area's themes and atmosphere and introducing its attractions, restaurants and shops are available.

Braille Guidebook (in Japanese only)

This guidebook includes textured maps showing the layout of Tokyo Disneyland and Tokyo DisneySea, with descriptions for the attractions, food and merchandise facilities, and restrooms. This guidebook is useful to check the location of each facility.

Braille Guidebook (in Japanese only)
Braille Guidebook (in Japanese only)

The Information Book, The Audio Information CD, and Braille Guidebook are available at the following locations:

Tokyo Disney Resort Welcome Center (50 m from JR Maihama station, on the left)
At Tokyo Disneyland Main Street House
At Tokyo DisneySea Guest Relations
Tokyo DisneySea Information (outside the Park below Tokyo DisneySea Station on the Disney Resort Line)

To obtain a copy of the Audio Information CD or Braille Guidebook by mail, please call the Tokyo Disney Resort Information Center at 0570-00-8632 (9:00 a.m. to 7:00 p.m.).

  • - From some mobile phones, IP phones and international phones, please call 045-330-5211. From overseas, please call +81-45-330-5211.
  • - Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Stationary Tactile Maps (in Japanese only)

Stationary maps detailing the layout of all Park facilities through tactile information are available at the following locations:

Show map

DisneySea Plaza Inside Guest Relations on the left when facing the counter (audio-enhanced map)
Near the Card Banking facility
Mediterranean Harbor In front of Merchant of Venice Confections
Stationary Tactile Maps (in Japanese only)

Your current location in relation to the locations of facilities and attractions can be confirmed.

Stationary Tactile Maps (in Japanese only)

Audio-enhanced tactile maps which are tactile maps with recorded voice information are installed at Guest Relations.

Scale Models

Scale models of attractions are available at Guest Relations. Guests may request to touch and handle the models to get an idea of the shape of attraction seats and special features of the attractions. Please contact Cast Members at the attractions or Guest Relations for further details.

Show map

Scale Models

Scale models of all attractions can be found at Guest Relations.

Scale Models

Character Scale Models

Tactile scale models of Disney characters are available at Guest Relations. Guests may request to touch and handle the models to get an idea of what the Disney characters look like. Please contact a Cast Member at Guest Relations for further details.

Show map

Character Scale Models
Character Scale Models

Braille Menus (in Japanese only)

Braille menus are available at all food facilities except wagons. Please ask a Cast Member for the Braille menus.

Card Banking

Three ATMs, one of which is wheelchair accessible, are located at the Sumitomo Mitsui Banking Corporation facility.

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