Tokyo Disney Resort Guest Assistance Card

Guest Assistance Card

Guest Assistance Card

The Guest Assistance Card is for Guests with special needs due to disability (including temporary disabilities) resulting from injury or other medical conditions. This service is provided to alleviate some of the difficulties that Guests with disabilities may have in the Parks. This card will include your name, the number of people in your party, and other information that will alert our Cast Members to provide the assistance you have requested where applicable (such as remaining in a stroller / being seated at a specific location / being shown in after the indicated wait time).

Experiencing the Attractions

Attraction Boarding Restrictions

  • - Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • - Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Download list of Tokyo Disneyland attraction boarding restrictions and special effects (PDF data)

Download list of Tokyo Disneyland attraction rules for accompanying Guests (PDF data)

Download list of Tokyo DisneySea attraction boarding restrictions and special effects (PDF data)

Download list of Tokyo DisneySea attraction rules for accompanying Guests (PDF data)

Can be used at: Attractions and Disney character greeting facilities (Woodchuck Greeting Trail / Mickey's House and Meet Mickey / Village Greeting Place / !Saludos Amigos! Greeting Dock / Mickey & Friends' Greeting Trails / Ariel's Greeting Grotto).
Can be issued to the following Guests: Holders of physical disability certificate, mental disability certificate or certificate for the mentally-impaired, and those with other disabilities (including persons of advanced age and expectant mothers) resulting from injury or other medical conditions.
How to get a Guest Assistance Card

Go to a Cast Member at any attraction offering this service, Main Street House, Guest Relations Window, or Stroller & Wheelchair Rentals and present your Park ticket together with the Park tickets of the members of your party.
Note: Your Park ticket and those of your party will be stamped. Your Guest Assistance Card will be stamped and the number of people in your party will be written in.

Note: Advance reservations
Guest Assistance Cards can be reserved from one month before your Park visit. (You will receive your card at the Park on your day of visit. On days of high attendance, it may take some time to receive your card.) The advance reservation does not guarantee admission to the Park.

Advance Reservations:
Tokyo Disney Resort Information Center
0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211.
  • From overseas, please call +81-45-330-5211.

- Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

The following Guests may bring their Park ticket together with the Park tickets of the members of their party to Main Street House or Guest Relations and fill out the application.
  • -  Annual Passport holders
  • -  Those with advance reservations (Guest Assistance Card pick-up)
  • -  Groups (one person can pick up the Guest Assistance Card for the group)
How to use: Show this card to a Cast Member at any facility offering this service.
If you are unable to stand in line for long periods, you will be able to wait at a separate area instead of in the queue for the duration of the wait time (however, you may not be able to experience a show or performance presented in the queue area). Your waiting period will be equivalent to the wait time for that facility. You will not be able to use this service at other facilities during your wait time.
The Cast Member will write on your card the time that you will be able to enter the facility (depending on the type of assistance required or the specific conditions at an attraction, your wait time may be longer than that of the Guests standing in line).
At an attraction, one card is valid for four persons (yourself and three members of your party. At a Disney character greeting location, one card is valid for ten persons (yourself and nine members of your party). If the number of persons in your party is more than the above (four or ten), the excluded persons may be asked to wait in line and meet you at the boarding area.
Notes:
  • -  Please check with the Cast Members at the facility offering this service about how it can be used and how many persons are eligible.
  • -  The Guest Assistance Card is NOT intended to reduce the wait times at the attractions or to mitigate the usage regulations.