Guests with Hearing Disabilities

Boarding criteria and boarding details differ from attraction to attraction so please ask a Cast Member directly. Please note that depending on the situation, boarding may be refused based on a Cast Member's judgment.

Initiatives of Tokyo Disneyland

Experiencing the Attractions

Attraction Boarding Restrictions

  • - Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • - Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Download list of Tokyo Disneyland attraction boarding restrictions and special effects (PDF data)

In the event of an evacuation from an attraction

In case of emergency evacuation, Guests may be required to walk certain distances, negotiate stairs and/or narrow walkways, have a companion assist or carry them, or wait in the vehicle for an extended period of time for assistance.

  • For details, please contact a Cast Member at the attraction.

Attraction Story Papers

Attraction Story Papers

These materials briefly introduce the story or narration used in an attraction.
Available at Main Street House and at some attractions.

Other Barrier Free Services

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Tokyo Disney Resort Information Center
0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211.
  • From overseas, please call +81-45-330-5211.

- Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use the web inquiry form. (24 hours)

Sign Language (in Japanese only)

Sign Language (in Japanese only)

Cast Members who know Japanese sign language can be identified by pins with the design shown below.

Initiatives of Tokyo DisneySea

Experiencing the Attractions

Attraction Boarding Restrictions

  • - Guests who do not meet the height, age, or physical requirements may not ride certain attractions.
  • - Children under age seven must be accompanied by a person age 16 or over on all attractions.
  • For details, please contact a Cast Member at the attraction.

Download list of Tokyo DisneySea attraction boarding restrictions and special effects (PDF data)

In the event of an evacuation from an attraction

In case of emergency evacuation, Guests may be required to walk certain distances, negotiate stairs and/or narrow walkways, have a companion assist or carry them, or wait in the vehicle for an extended period of time for assistance.

  • For details, please contact a Cast Member at the attraction.

Attraction Story Papers

ストーリーペーパーのビジュアル

These materials briefly introduce the story or narration used in an attraction.

  • Available at Guest Relations and at some attractions

Other Barrier Free Services

Information Book

Information Book

The Tokyo Disney Resort Information Book for Guests with disabilities is available (in Japanese and English versions) as a supplement to the Tokyo Disneyland Guide Map and the Tokyo DisneySea Guide Map.

If you would like a copy, please call:

Tokyo Disney Resort Information Center
0570-00-8632

(9:00 a.m. to 7:00 p.m.)

  • From some mobile phones and IP phones, please call 045-330-5211.
  • From overseas, please call +81-45-330-5211.

- Calls may be recorded to verify the contents of the Guest's request or to check the operator's handling of the call.

Guests with hearing disabilities or wishing to inquire via the website can use the web inquiry form. (24 hours)

Sign Language (in Japanese only))

手話を勉強中のキャストがつけているピンのデザインのビジュアル

Cast Members who know Japanese sign language can be identified by pins with the design shown below.

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