Guests holding Annual Passport Vouchers

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Tokyo Disneyland / Tokyo DisneySea Reopening date and park operations procedures

Annual Passport Vouchers

Please note that the following will apply to Guests holding Annual Passports with expiration dates on or after February 29, 2020.

  • Park admission lottery will no longer be held after the lottery for December 2020 Park admissions ends.
  • The extension of validity which had been planned initially, will not be offered.

1. Exchanging Annual Passport Vouchers

From August 8, 2020, Annual Passport Voucher holders can apply to exchange their vouchers for actual Annual Passports.

Exchange Period

August 8 through December 31, 2020

  • The timing of Annual Passport exchange will not affect eligibility for refunds related to Annual Passports.
  • New Annual Passports will not be exchanged on or after January 1, 2021.

Exchange Location and Hours

September 1 through December 31, 2020
The East Gate Guest Reception
8:00 a.m. to 8:30 p.m.
Tokyo Disney Resort Ticket Center
10:00 a.m. to 8:30 p.m.

  • Hours are subject to change without notice.

How to Exchange Your Annual Passport Voucher

Items required
Please bring the following items when exchanging your Annual Passport Voucher

  • Annual Passport Voucher
  • An official ID (passport, driver's license, or other official Japanese identification) to confirm your name and date of birth.
    - A student ID is not acceptable.

At the Exchange Counter
  • To ensure social distancing, we are limiting the number of guests who can come to the exchange venue. Please see the list below for the dates you can make the exchange. We appreciate your understanding and cooperation.
  • We may hand out a time-slotted ticket at the location.  Please come to the Exchange Counter at the time indicated on the ticket.

2. About Refunds

From October 23, 2020, requests for refunds of the purchased price will be accepted for Annual Passport Vouchers.

  • Entering the Park admission lottery or making online purchases of Park merchandise will not affect your eligibility for or amounts regarding refunds related to Annual Passports. The extension of validity for exchanges, which had been planned initially, will not be offered.
  • After requesting a refund, you forfeit the rights associated with an Annual Passport including the eligibility to apply for the admission lottery and Park admission if the lottery attempt is successful.
  • Even after requesting a refund, you will be able to use your Annual Passport until October 31, 2020 to purchase merchandise online using the Tokyo Disney Resort App.
  • Once the refund has been requested, it cannot be canceled.
  • Any changes to the above information will be made available at a later date.

Duration:

Requests for refunds will be accepted from October 23, 2020.

  • When refund requests will no longer be accepted, such information will be posted on the Tokyo Disney Resort Official Website.

Eligibility:

Guests holding Annual Passports Vouchers with expiration dates for exchange on or after February 29, 2020

Refund method:

Request refund online:
Enter the required information in the "Annual Passport Refund Form" and send a request online.
For inquiries in English regarding your Annual Passport, please use the Contact Form.
  • A refund will be made to your designated bank account.
  • It will take about 2 months to complete the refund.
  • If you have trouble accessing the form, please try again later.

Items required for requesting a refund:
  • A picture of your Annual Passport Voucher taken together with an official identification (must be 2 MB or less)
    - The identification must be a government-issued passport, driver's license, or other official Japanese identification to confirm your name and date of birth. A student ID is not acceptable.
  • Information about the bank account to which the refund should be made

Request refund at a ticket window:
Exchange Location and Hours

Tokyo Disney Resort Ticket Center
10:00 a.m. to 8:30 p.m.

Ticket Booths West (Tokyo Disneyland)
1:00 p.m. to 8:00 p.m.

Refunds will be made in cash at the ticket window upon request for a refund.

Items required for requesting a refund:
・Annual Passport Vouchers
・An official ID (government-issued passport, driver's license, or other official Japanese identification) to confirm your name and date of birth.
   - A student ID is not acceptable.

At the Exchange Counter:
  • The holder of the Annual Passport must come in person to the ticket window to request a refund.
  • If you are a minor and wish to request a refund, then consent from your guardian is required. We may ask to contact your guardian by telephone for verification.
  • To ensure social distancing, we are limiting the number of persons who can come to the exchange venue.
    Please see the list below for the dates you can make the exchange. We appreciate your understanding and cooperation.
  • You will receive a time to approach the exchange counter. Please wait for your time before going to the counter.
  • Your date of birth will be checked before receiving a time.
  • The number of time slots is limited. After the limit is reached and distribution ends, it will not be possible to pick up your ticket on that day.
  • To complete a refund, your signature will be required on the refund confirmation sheet.

Locations for Annual Passport refunds (list of dates when the locations will handle refunds starting October 2020 )

Birth Month: January to March

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 23, 27, 31 25, 29
November 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
December 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
January 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29
February 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26
March 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30

Birth Month: April to June

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 24, 28 26, 30
November 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27
December 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29
January 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
February 1, 5, 9, 13, 17, 21, 25 3, 7, 11, 15, 19, 23, 27
March 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31

Birth Month: July to September

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 25, 29 23, 27, 31
November 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
December 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
January 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31
February 2, 6, 10, 14, 18, 22, 26 4, 8, 12, 16, 20, 24, 28
March 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28

Birth Month: October to December

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 26, 30 24, 28
November 3, 7, 11, 15, 19, 23, 27 1, 5, 9, 13, 17, 21, 25, 29
December 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31
January 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
February 3, 7, 11, 15, 19, 23, 27 1, 5, 9, 13, 17, 21, 25
March 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29

3. Park Admission Lottery

Starting October 1, 2020, Guests with Annual Passport Vouchers will be able to enter the Parks by lottery (after exchanging the voucher) in the same way as Guests with Annual Passports.

  • Park admission lottery will no longer be held after the lottery for December 2020 Park admissions ends.

Information regarding Park admission lottery:

  • Admission slots will be available on a monthly basis, and the lottery will be held in the prior month.
  • To enter the lottery for December Park admissions, you are required to exchange your Annual Passport Voucher by October 27.
  • Guests can enter the lottery through the "Park Admission Lottery Entry Web Form" during the entry period each month.
  • If you have entered the lottery, please check the "Park Admission Lottery Results Form" on or after the day the results have been announced.
  • The lottery entry and announcement of results are not first come, first served. If you have difficulties accessing the website, please try back again later.
  • If you win the lottery, you will be admitted to the Park after 2 p.m. on the day of your visit.
    - From October 31, 2020, you will be admitted to the Park after 12 p.m. on the day of your visit.
  • If you have made requests for refunds, then you will not be able to participate in the lottery.
  • Any subsequent changes to the above will be announced separately.

Duration of the lottery:

For December 2020 Park admissions

Lottery entry period:
10:00 a.m., November 2, until 11:59 p.m., November 8

Lottery results announcement:
Available on the "Park Admission Lottery Results Form" at 10:00 a.m., November 16.

  • Park Admission Lottery for October and November admissions has ended. For lottery results, please see "Park Admission Lottery Results Form."

Eligibility:

Guests holding Annual Passport Vouchers with expiration dates on or after February 29, 2020

  • Guests holding Annual Passport Receipts , see here.
  • Up to 4 accompanying Annual Passport holders can be registered per lottery entry.
  • Entering the lottery is limited to one Annual Passport in one month. (Registration of accompanying Annual Passport holders will also be counted as one entry.)
  • If you exchange your Annual Passport Voucher by October 27, then you will be able to apply for Park Admission Lottery for December, from Nobember 2. If you pick up your new Annual Passport on November 2 or thereafter, you will not be eligible for the December admission lottery.

Applicable Parks:

Tokyo Disneyland, Tokyo DisneySea

  • If you have a 2-Park Annual Passport Voucher, Park admission will be limited to either Tokyo Disneyland or Tokyo DisneySea in one day.
  • If you have a Tokyo Disneyland Annual Passport Voucher or a Tokyo DisneySea Annual Passport Voucher, please apply for the Park that your Annual Passport Voucher is valid for.

How to enter the lottery:

  • Please fill out the necessary information on the "Park Admission Lottery Entry Web Form".

  • Access the "Park Admission Lottery Results Form" to view the lottery results.

How to enter the Parks:

  • You will be admitted to the Park after your lottery result is confirmed at the Park Entrance.
  • A lottery result ticket will not be distributed, so on the day of your visit, please make sure to bring the Annual Passport you used to enter the lottery.
  • You and other members of your party are not required to be together to enter the Park.

Other information:

  • Please note that depending on the situation, the Park admission lottery may end without notice.
  • Entering the admission lottery will not affect your eligibility to purchase Park merchandise online or receive refunds related to Annual Passports.
  • You will not be able to make changes or cancel after submitting the lottery entry form.
  • The Parks may close or Park operating hours may change if Park operations are, or potentially may be, interrupted due to earthquakes, blackouts, other natural disasters, or other circumstances beyond our control.
    Please note that we will not be liable for any compensations in such cases.

4. Online Sales of Merchandise and Menu Souvenir Items for Annual Passport Holders

Limited to Guests who hold Annual Passports or paid Annual Passport Vouchers, online purchases for merchandise and menu souvenir items will be available through the Tokyo Disney Resort App without entering the Parks. Please check here (in Japanese only) for details.

  • This service will continue after November 1, 2020, and will also be available to those who do not have an Annual Passport. Please check here for details.
  • Online sales are limited to persons age 13 or above who reside in Japan. Purchases can only be shipped within Japan.

Operational Changes at Facilities and Status of Suspended Operations

Refer to the respective pages for operational changes at facilities and status of suspended operations.

Tokyo Disney Resort Official Hotels:
Guests staying at Tokyo Disney Resort Official Hotels should inquire about admission tickets and guaranteed park admission at each hotel.

Maihama Amphitheater:
Please check with the organizer whether the show will be put on.