For Guests holding Annual Passports

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Tokyo Disneyland / Tokyo DisneySea Reopening date and park operations procedures

Please note that the following will apply to Guests holding Annual Passports with expiration dates on or after February 29, 2020.

  • Requests for refunds will be accepted starting October 23, 2020.
  • Park admission lottery will no longer be held after the lottery for December 2020 Park admissions ends.
  • The extension of validity which had been planned initially, will not be offered.
  • The updated information regarding Annual Passports hereafter will be announced on the Tokyo Disney Resort Official Website by the end of March 2021.

Please see below for samples of Annual Passports, Vouchers, and Receipts. Annual Passport (sample)

  • If you have applied for an Annual Passport online but have not yet completed payment, you will not be eligible to participate in the Park Admission Lottery or make online purchases of Park merchandise and menu souvenir items.

1. About Refunds

From October 23, 2020, requests for refunds will be accepted for Annual Passports with validity remaining after February 29, 2020.

  • Entering the Park admission lottery or making online purchases of Park merchandise will not affect your eligibility for or amounts regarding refunds related to Annual Passports. The extension of validity for refunds, which had been planned initially, will not be offered.

Duration:

Requests for refunds will be accepted from October 23, 2020.

  • When refund requests will no longer be accepted, such information will be posted on the Tokyo Disney Resort Official Website.

Eligibility:

Guests holding Annual Passports with expiration dates on or after February 29, 2020

Refund method:

Refunds will be made based on the following calculations

  • Refund amount =
    (Purchased amount for Annual Passport / (366 days - number of invalid days within the validity period)) x Number of days remaining (validity period of Annual Passport on or after February 29, 2020 - number of invalid days within the validity period on or after February 29, 2020)

    - See here for number of invalid days (in Japanese only)

・If you renewed your Annual Passport on or after February 1, 2020, then the refund will match the number of remaining days before the renewal.

Request refund online:
Enter the required information in the "Annual Passport Refund Form" and send a request online.
For inquiries in English regarding your Annual Passport, please use the Contact Form.
  • A refund will be made to your designated bank account after about 2 months.
  • If you have trouble accessing the form, please try again later.

Items required for requesting a refund:
・A picture of your Annual Passport (must be 2 MB or less)
・Information about the bank account to which the refund should be made

Request refund at a ticket window:
Exchange Location and Hours

Tokyo Disney Resort Ticket Center
10:00 a.m. to 8:30 p.m.

Ticket Booths West (Tokyo Disneyland)
1:00 p.m. to 8:00 p.m.

Refunds will be made in cash at the ticket window upon request for a refund.

Items required for requesting a refund:
・Annual Passport
・An official ID (government-issued passport, driver's license, or other official Japanese identification) to confirm your name and date of birth.
   - A student ID is not acceptable.

At the Exchange Counter:
  • The holder of the Annual Passport must come in person to the ticket window to request a refund.
  • If you are a minor and wish to request a refund, then consent from your guardian is required. We may ask to contact your guardian by telephone for verification.
  • To ensure social distancing, we are limiting the number of persons who can come to the exchange venue.
    Please see the list below for the dates you can make the exchange. We appreciate your understanding and cooperation.
  • You will receive a time to approach the exchange counter. Please wait for your time before going to the counter.
  • Your date of birth will be checked before receiving a time.
  • The number of time slots is limited. After the limit is reached and distribution ends, it will not be possible to pick up your ticket on that day.
  • To complete a refund, your signature will be required on the refund confirmation sheet.

Locations for Annual Passport refunds (list of dates when the locations will handle refunds starting October 2020 )

Birth Month: January to March

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 23, 27, 31 25, 29
November 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
December 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
January 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29
February 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26
March 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30

Birth Month: April to June

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 24, 28 26, 30
November 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27
December 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29
January 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
February 1, 5, 9, 13, 17, 21, 25 3, 7, 11, 15, 19, 23, 27
March 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31

Birth Month: July to September

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 25, 29 23, 27, 31
November 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
December 4, 8, 12, 16, 20, 24, 28 2, 6, 10, 14, 18, 22, 26, 30
January 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31
February 2, 6, 10, 14, 18, 22, 26 4, 8, 12, 16, 20, 24, 28
March 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28

Birth Month: October to December

Pick-up Location Tokyo Disney Resort Ticket Center Ticket Booths West (Tokyo Disneyland)
October 26, 30 24, 28
November 3, 7, 11, 15, 19, 23, 27 1, 5, 9, 13, 17, 21, 25, 29
December 1, 5, 9, 13, 17, 21, 25, 29 3, 7, 11, 15, 19, 23, 27, 31
January 2, 6, 10, 14, 18, 22, 26, 30 4, 8, 12, 16, 20, 24, 28
February 3, 7, 11, 15, 19, 23, 27 1, 5, 9, 13, 17, 21, 25
March 3, 7, 11, 15, 19, 23, 27, 31 1, 5, 9, 13, 17, 21, 25, 29

Other:

  • After requesting a refund, you forfeit the rights associated with an Annual Passport including the eligibility to apply for the admission lottery and Park admission if the lottery attempt is successful.
    - Even after requesting a refund, you will be able to use your Annual Passport until October 31, 2020 to purchase merchandise online using the Tokyo Disney Resort App.
  • Once the refund has been requested, it cannot be canceled.
  • Any changes to the above information will be made available at a later date.

2. Park Admission Lottery for Annual Passport Holders

Starting August 7, 2020, Guests with Annual Passports will be able to enter the Parks by lottery.

  • Park admission lottery will no longer be held after the lottery for December 2020 Park admissions ends.

Information regarding Park admission lottery:

  • Admission slots will be available every month, and the lottery will be held in the prior month.
  • Guests can enter the lottery by submitting the "Park Admission Lottery Entry Web Form" during the application period each month.
  • If you have entered the lottery, please check the "Park Admission Lottery Results Form" on or after the day the results have been announced.
  • The lottery entry and announcement of results are not first come, first served. If you have difficulties accessing the website, please try back again later.
  • If you win the lottery, you will be admitted to the Park after 2 p.m. on the day of your visit.
    - From October 31, 2020, you will be admitted to the Park after 12 p.m. on the day of your visit.
  • If you have made requests for refunds, then you will not be able to participate in the lottery.
  • If there are any changes to the Park admission lottery, updated information will be announced.

Duration of the lottery:

Park admissions for the month of September, October and November 2020

Lottery entry period:
From August 2020, lottery applications for Park entry for the next month will be accepted from 10:00 a.m. on the 1st day of every month to 11:59 p.m. on the 7th day of every month
- Lottery entry period for December Park admissions is from 10:00 a.m., November 2, until 11:59 p.m., November 8

Lottery result announcement:
Available on the "Park Admission Lottery Results Form" around 15th of every month.
- Lottery results for December Park admissions will be reflected from 10:00 a.m. November 16.

  • Park admission lottery will no longer be held after the lottery for December 2020 Park admissions ends.
  • Lottery will not be held for admission to Tokyo Disneyland on October 2.
  • Each month's lottery results will be announced prior to the beginning of the next lottery entry period.
  • The lottery results can be accessed anytime after they are announced.
  • Lottery for October and November Park admissions has ended. Please check the results at "Park Admission Lottery Results Search Form" (in Japanese only).
  • When there are days that are not eligible for the Park Admission Lottery, they will be announced each month when the lottery opens.

Eligibility:

  • Guests holding Annual Passports with expiration dates on or after February 29, 2020

  • Up to 4 accompanying Annual Passport holders can be registered per lottery entry.
  • Entering the lottery is limited to one Annual Passport in one month. (Registration of accompanying Annual Passport holders will also be counted as one entry.)
  • If your Annual Passport is lost or stolen, please have it reissued by November 6 . You can enter the Park Admission Lottery from November 7 for December admissions to the Park.
  • To reissue a lost Annual Passport, please go to:
    From September 1, 2020
    ● The East Gate Guest Reception
    Hours: 8:00 a.m. - 8:30 p.m.
    ● Tokyo Disney Resort Ticket Center
    Hours: 10:00 a.m. - 8:30 p.m.

    - The hours are subject to change without notice.
    - There will be a handling charge for reissuing.

Applicable Parks:

Tokyo Disneyland, Tokyo DisneySea

  • If you have a 2-Park Annual Passport, Park admission will be limited to either Tokyo Disneyland or Tokyo DisneySea in one day.
  • If you have a Tokyo Disneyland Annual Passport or a Tokyo DisneySea Annual Passport, please apply for the Park that your Annual Passport is valid for.

How to enter the lottery:

  • Please fill out the necessary information on the "Park Admission Lottery Entry Web Form".

  • Access the "Park Admission Lottery Results Form" to view the lottery results.

How to enter the Parks:

  • You will be admitted to the Park after your lottery result is confirmed at the Park Entrance.
  • A lottery result ticket will not be distributed, so on the day of your visit, please make sure to bring the Annual Passport you used to enter the lottery.
  • You and other members of your party are not required to be together to enter the Park.

Other information:

  • Please note that depending on the situation, the Park admission lottery could end without notice.
  • Entering the admission lottery will not affect your eligibility to purchase Park merchandise online or receive refunds related to Annual Passports.
  • You will not be able to make changes or cancel after submitting the lottery entry form.
  • The Parks may close or Park operating hours may change if Park operations are, or potentially may be, interrupted due to earthquakes, blackouts, other natural disasters, or other circumstances beyond our control.
    Please note that we will not be liable for any compensations in such cases.

3. Online Sales of Merchandise and Menu Souvenir Items for Annual Passport Holders

Limited to Guests who hold Annual Passports or paid Annual Passport Vouchers, online purchases for merchandise and menu souvenir items will be available through the Tokyo Disney Resort App without entering the Parks. Please check here (in Japanese only) for details.

  • Online sales are limited to persons age 13 or above who reside in Japan. Purchases can only be shipped within Japan.

Operational Changes at Facilities and Status of Suspended Operations

Refer to the respective pages for operational changes at facilities and status of suspended operations.

Tokyo Disney Resort Official Hotels:
Guests staying at Tokyo Disney Resort Official Hotels should inquire about admission tickets and guaranteed park admission at each hotel.

Maihama Amphitheater:
Please check with the organizer whether the show will be put on.