Regarding Park tickets during the period of temporary Park closure

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Eligible Tickets:

Fixed date tickets with a Park admission date from February 29 to June 30, 2020.
Park tickets with an expiration date within the period from February 29 to June 30, 2020.

1.Tickets that meet the following conditions can be processed through web form or at the ticket booths at Tokyo Disneyland or Tokyo DisneySea.

(1)Sales Locations

  • Tokyo Disney Resort Online Reservations & Tickets Website, Tokyo Disney Resort App
  • Disney Hotels, Tokyo Disney Resort Official Hotels, Tokyo Disney Resort Partner Hotels, Tokyo Disney Resort Good Neighbor Hotels, or the Disney Store
  • The ticket booths at Tokyo Disneyland or Tokyo DisneySea

(2)Ticket Type (Business card-sized ticket, e-ticket to be displayed on your smartphone, Print-at-home ticket)

チケットのイメージ

(3)Type of your Park ticket

  • 1-Day Passport
  • Senior Passport
  • Starlight Passport
  • After 6 Passport
  • Multi-Day Passport
    Please use the web form if your Multi-Day Passport is partially used.
    e.g.You have 2-Day Passport valid on February 28 and 29, and you used it on February 28 only.
  • Group Passport
  • School Special Passport
  • Sponsor Employee Passport
  • Campus Day Passport
    (Fixed date tickets with a Park admission date from January 6 to March 19, 2020.)
  • Corporate program "Thanks Festival Passport"
    (Fixed date tickets with a Park admission date from January 6 to March 19, 2020.)
  • FUNderful Disney Members Passport
  • Gift passport
  • Corporate passport

2.Exceptional tickets: the handling of your ticket will be different if your ticket meets one of the below conditions.

Tickets below are not eligible for processing through the web form or at the ticket booths at Tokyo Disneyland or Tokyo DisneySea.

  • Complimentary Passport
    Regarding Shareholder's Passport, please check here for details.
  • Sponsor Passport
    - Sponsor Passport with a Park admission date from February 29 to June 30, 2020. (Fixed-Date Tickets)
    Please contact the organization where the ticket was issued such as the campaign secretariat or each sponsor.

Ticket below is eligible for processing at Tokyo Disneyland or Tokyo DisneySea.

  • Sponsor Passport with an expiration date within the period from February 29 to June 30, 2020 (Open Tickets)
    Please visit the ticket booths at Tokyo Disneyland or Tokyo DisneySea after the reopening of the Parks.
    Ticket refunds will not be accepted.
    Ticket changes will also be accepted without a fee, or charge resulting from price difference, to a ticket valid for admission until March 31, 2021. Please note the exchanged tickets will not be valid on dates when Park admission is being restricted. 

3.Tickets purchased from travel agencies and convenience stores

Please use the web form if your ticket meets one of the following conditions:

  • Partially used Multi-Day Passport e.g. You have 2-Day Passport valid on February 28 and 29, and you used it on February 28 only.
  • Business card-sized ticket
For other tickets, please contact the location where the ticket was issued. For some convenience stores, please refer to the issuing location indicated on the Park ticket.