Tickets for admissions before the Parks reopened
(purchased on or before June 24, 2020)

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  • Tickets for admissions before the Parks reopened (purchased on or before June 24, 2020) cannot be used at this time. Depending on the ticket type, the steps to follow vary. Please have your ticket ready and check the following.

    - Only tickets with an expiration date that falls between February 29, 2020, and April 30, 2021, are eligible.

Park tickets without a fixed admission date

Please see the following to determine whether your Park ticket lacks a fixed admission date (Open Tickets) or has a fixed admission period (fixed period ticket). Check below to see how each ticket type is handled.

Printed ticket (business card size)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Stockholder's Passport OR Sponsor Passport OR  Revisit Passport.
See here if you have a business card-size ticket that does not have a fixed admission date, AND the reverse side of your ticket indicates "Shareholders' Passport" OR "Sponsor Passport" OR "Revisit Passport."

Disney's eTicket Passport (printed out at home)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Disney's eTicket Passport (displayed on a smartphone)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.

For Guests with Eligible Tickets

Park tickets without a fixed admission date

Eligible Tickets

  • 1-Day Passport
  • Senior Passport
  • Gift Passport
  • Sponsor Employee Passport
  • Campus Day Passport
  • Corporate Program "Thanks Festival" Passport
  • Shutoken & Shizuoka Weekday Passport - Disney's eTicket Passport (displayed on a smartphone or printed out)

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About Park admission lottery, refunds, etc.
  • Extension of validity
    With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

    - The price difference and service fee will not be charged.
    - As we are limiting the number of guests entering the Park, your ticket cannot be used for admission at this time. An announcement will be made on this website when your ticket can be used for admission again. However, your ticket can be used at this time to enter the Park admission lottery or to request a refund.

Please select from the following options.

Park admission lottery

Refund

To request a refund for your ticket, please use the following web form.

See here (in Japanese only) if you have a Campus Day Passport.

Making changes to your ticket (guests with eTicket Passports)

If you change the admission date and the type of your ticket while it is still valid, the service fee will not be charged.

  • You may be charged for the difference of the ticket price when you make the change.
  • After you make the change, you will not be able to request a refund.
  • Only Disney's eTicket Passports (displayed on a smartphone or printed out) are eligible for changes.
  • Not applicable for some tickets.

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Park tickets with a fixed admission date
(Fixed-date ticket)

Please see the following to determine whether your ticket has a fixed admission date (fixed-date ticket). Check below to see the steps to follow for this ticket type.

Printed ticket (business card size)

入園日が指定されているチケット(日付指定券)

スポンサーパスポート
See here if you have a business card-size ticket that has a fixed admission date, AND the back of your ticket indicates that it's a "Sponsor Passport."

Disney's eTicket Passport (printed out at home)

入園日が指定されているチケット(日付指定券)

Disney's eTicket Passport (displayed on a smartphone)

入園日が指定されているチケット(日付指定券)

Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.

For Guests with Eligible Tickets

Park tickets with a fixed admission date (Fixed-date ticket)

Eligible Tickets

• 1-Day Passport
• Senior Passport
• Starlight Passport
• After 6 Passport
• FUNderful Disney Members Passport
• Gift Passport
• Sponsor Employee Passport
• Group Passport
• Corporate Passport

• Multi-Day Passport (2-Day / 3-Day Magic / 4-Day Magic)
- Including partially used Multi-Day Passports that were valid during the Park temporary closure.
Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.

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About Park admission lottery, refunds, etc.
  • Extension of validity
    With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

    - The price difference and service fee will not be charged.
    - As we are limiting the number of guests entering the Park, your ticket cannot be used for admission at this time. An announcement will be made on this website when your ticket can be used for admission again. However, your ticket can be used at this time to enter the Park admission lottery or to request a refund.
    - Exchanges for a Revisit Passport will not be required. Please also note that this exchange will no longer be available.

Please select from the following options.

Park admission lottery

Park admission lottery can be attempted from March 2021 (for April or May 2021 Park admissions).

- After 6 Passports and Starlight Passports, as well as Multi-Day Passports that were partially used, will not be eligible for the Park admission lottery.

Refund

To request a refund for your ticket, please use the following web form.

Making changes to your ticket (guests with eTicket Passports)

If you change the admission date and the type of your ticket while it is still valid, the service fee will not be charged.

  • You may be charged for the difference of the ticket price when you make the change.
  • After you make the change, you will not be able to request a refund.
  • Only Disney's eTicket Passports (displayed on a smartphone or printed out) are eligible for changes.
  • Not applicable for some tickets.

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Park tickets purchased through travel agencies, convenience stores, etc. (Reservation vouchers)

Please see the following to tell whether your ticket was purchased through a travel agency, convenience store, etc.  (Reservation vouchers)

旅行会社やコンビニエンスストア等で購入されたチケット

About Park admission

Park tickets purchased through travel agencies, convenience stores, etc.  (Reservation vouchers)

About Park admission

Contact information

The eligible period and conditions may vary slightly from above.
Please contact the travel agency indicated on the ticket.

If the following applies, please request a refund through the web form for ticket refunds even if you have purchased the ticket at a travel agency or a convenience store.

• Partially used Multi-Day Passports
  Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.
• Business card-size ticket

Park admission lottery, extension of validity

This ticket type is not eligible.

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