About refunds for Annual Passports

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  • Due to the current Park operating conditions with guests holding Annual Passports not being able to enter the Parks, requests for refunds are being accepted.

    Please make sure to request a refund for your Annual Passport by the following dates. We ask for your understanding and cooperation.

    - The Annual Passports you are currently holding will no longer be valid for Park admission.

Refund requests accepted until
Tokyo Disney Resort Ticket Center Up to May 30, 2021
Annual Passport Refund Form (online, in Japanese only)

  • Please note that we may contact you by sending a letter, etc., to your registered address if a request is not made by the last day refund requests are accepted.
  • Once the refund has been requested, the request cannot be canceled.
  • Any changes regarding this matter will be announced on this website.

Eligible Annual Passports, Vouchers, and Receipts

Expiration date: February 29, 2020 or after

Refund amount

Guests holding Annual Passports

Guests holding Annual Passports

Refunds will be made based on the following calculations

  • Refund amount =
    (Purchased amount for Annual Passport ÷ (366 days - number of invalid days within the validity period)) x Number of days remaining (validity period of Annual Passport on or after February 29, 2020 - number of invalid days within the validity period on or after February 29, 2020)

    - For number of invalid days, see here. (in Japanese only)


  • By entering the following three items on the "Annual Passport Refund Form" (in Japanese only) and clicking "View Refund Amount," you can check the refund amount in advance.

    ・Annual Passport holder's date of birth
    ・Type of Annual Passport
    ・Annual Passport serial number (voucher/receipt number)

・If you renewed your Annual Passport on or after February 1, 2020, then the refund will be based on the number of remaining days before the renewal.

Guests holding Annual Passport vouchers

Guests holding Annual Passport vouchers

The price of the purchase will be refunded.
- Please contact us if you have a voucher that has already started its validity period.

Guests holding Annual Passport receipts

Guests holding Annual Passport receipts

The price of the purchase will be refunded.

If a refund request is not made by March 31, 2021, we will proceed to refund the amount to the credit card used for purchase.
Please note that refund requests will no longer be accepted through the Annual Passport Refund Form (online) or at the ticket booths after April 1, 2021.
The date you will receive a refund will vary depending on the credit card company.

Refund method

1. Online refund application

Enter the required information in the "Annual Passport Refund Form" and submit it.

  • Refund requests will no longer be accepted after May 30, 2021.

Items required for refund application and refund period
Guests holding Annual Passports
・A picture of your Annual Passport (must be 2 MB or less)
・Information about the bank account to which the refund should be made
- The team in charge of the refunds will contact you by email for details on the bank account information required for the refund.
It will take about 2 months for the refund to be received by your designated bank.
Guests holding Annual Passport vouchers
・A picture of your Annual Passport voucher taken together with your official identification (must be 2 MB or less)
- The identification must be a government-issued passport or other official Japanese identification to confirm your name and date of birth. A student ID is not acceptable.

・Information about the bank account to which the refund should be made
-The team in charge of the refunds will contact you by email for details on the bank account information required for the refund.
It will take about 2 months for the refund to be received by your designated bank.
Guests holding Annual Passport receipts
・A picture of your Annual Passport receipt (must be 2 MB or less)
・Something that shows your receipt number at the time of purchase
Refund of the purchased price will be made to the credit card used for payment. The date when the refund will be completed will differ depending on the credit card company.

2. Refund application at a ticket window

Refund applications made at a ticket window at Tokyo Disney Resort will be paid in cash.

  • Refund requests will no longer be accepted after May 30, 2021.

Locations and Hours
Tokyo Disney Resort Ticket Center 10:00 a.m. to 7:00 p.m.
- Refund requests at Ticket Booths East (Tokyo Disneyland) are no longer accepted after March 31, 2021.

Items required for requesting a refund
Guests holding Annual Passports ・Your Annual Passport
・Government-issued passport or other official Japanese identification confirming your name and date of birth. A student ID is not acceptable.
Guests holding Annual Passport vouchers ・Your Annual Passport voucher
・Government-issued passport or other official Japanese identification confirming your name and date of birth. A student ID is not acceptable.
Guests holding Annual Passport receipts ・Your Annual Passport receipt
・The credit card used to make the purchase.
・Government-issued passport or other official Japanese identification confirming your name and date of birth. A student ID is not acceptable.
- When receiving a refund at the ticket window, an Annual Passport receipt will be collected; however, guests may keep their Annual Passport or voucher.

Please read the following before you come to the ticket window

  • You must come in person. We cannot accept applications by proxy.
  • If you are under age 20 and wish to request a refund, then consent from your guardian is required. We may ask to contact your guardian by telephone for verification.


On the designated day

  • Time slot tickets will be distributed. After receiving one, please go to the ticket window at the time indicated on the ticket.
  • The number of tickets is limited. Distribution will end once the limit is reached.
  • To receive the refund, your signature will be required on the receipt confirmation form.

For inquiries by email, see here.