Tickets for admissions before the Parks reopened
(purchased on or before June 24, 2020)
- The steps to follow will vary depending on the ticket type, regarding tickets for admissions before the Parks reopened (purchased on or before June 24, 2020).
Please have your ticket ready and check the following.
- Only tickets with an expiration date that falls between February 29, 2020, and April 30, 2021, are eligible.
Park tickets without a fixed admission date
Printed ticket (business card size)
Disney's eTicket Passport (printed out at home)
Disney's eTicket Passport (displayed on a smartphone)
Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.
For Guests with Eligible Tickets
Park tickets without a fixed admission date
Eligible Tickets
- 1-Day Passport
- Senior Passport
- Gift Passport
- Sponsor Employee Passport
- Campus Day Passport
- Corporate Program "Thanks Festival" Passport
- Shutoken & Shizuoka Weekday Passport - Disney's eTicket Passport (displayed on a smartphone or printed out)
Please note below
Refund requests (no longer accepted from May 31, 2022）
Please request a refund through the following web form by May 31, 2022.
See here (in Japanese only) if you have a Campus Day Passport.
Please note that the following are no longer available
・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.
・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.
Sponsor Passport
This ticket is now expired and invalid.
- This ticket type is not eligible for a refund.
Please note that the following are no longer available
・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.
- The validity period will not be extended for Sponsor Passports with an expiration date of July 1, 2021 or later. The ticket will expire on the date indicated on the ticket.
・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.
Revisit Passport
Please note below
Extension of the validity period
With no further action on your part, the validity of your ticket has been extended to March 31, 2023.
The price difference and service fee will not be charged.
Park admission by lottery
You will be able to enter the Park if you receive an admission date through the Park admission lottery.
- This ticket type is not eligible for a refund.
Park tickets with a fixed admission date
(Fixed-date ticket)
Printed ticket (business card size)
Disney's eTicket Passport (printed out at home)
Disney's eTicket Passport (displayed on a smartphone)
Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.
Eligible Tickets
• 1-Day Passport
• Senior Passport
• Starlight Passport
• After 6 Passport
• FUNderful Disney Members Passport
• Gift Passport
• Sponsor Employee Passport
• Group Passport
• Corporate Passport
• Multi-Day Passport (2-Day / 3-Day Magic / 4-Day Magic)
- Including partially used Multi-Day Passports that were valid during the Park temporary closure.
Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.
Please note below
Refund requests (no longer accepted from May 31, 2022）
Please request a refund through the following web form by May 31, 2022.
Please note that the following are no longer available
・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.
・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.
Park tickets purchased through travel agencies, convenience stores, etc. (Reservation vouchers)
Please see the following to tell whether your ticket was purchased through a travel agency, convenience store, etc. (Reservation vouchers)
Please note below
Contact information
The eligible period and conditions may vary slightly from above.
Please contact the travel agency indicated on the ticket.
- Please note that the validity period will not be extended.
・Partially used Multi-Day Passports Example: 2-Day Passport for admissions on February 28 and 29, 2020 and were used to enter the Park on February 28.
・Business card-size ticket
If the above conditions apply, please request a refund through the web form for ticket refunds by May 31, 2022 even if you have purchased the ticket at a travel agency or a convenience store.