Tickets for admissions before the Parks reopened
(purchased on or before June 24, 2020)

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  • The steps to follow will vary depending on the ticket type, regarding tickets for admissions before the Parks reopened (purchased on or before June 24, 2020).
    Please have your ticket ready and check the following.

    - Only tickets with an expiration date that falls between February 29, 2020, and April 30, 2021, are eligible.

Park tickets without a fixed admission date

See here to find out how to distinguish Park tickets without a fixed admission date (Open Tickets) and with a fixed admission period (fixed period tickets).

Printed ticket (business card size)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Disney's eTicket Passport (printed out at home)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Disney's eTicket Passport (displayed on a smartphone)

Park tickets without a fixed admission date (Open Tickets)

Open Ticket

Park tickets with a fixed admission period (fixed period ticket)

Fixed period ticket

Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.

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For Guests with Eligible Tickets

Park tickets without a fixed admission date

Eligible Tickets

  • 1-Day Passport
  • Senior Passport
  • Gift Passport
  • Sponsor Employee Passport
  • Campus Day Passport
  • Corporate Program "Thanks Festival" Passport
  • Shutoken & Shizuoka Weekday Passport - Disney's eTicket Passport (displayed on a smartphone or printed out)

Please note below

Refund requests (no longer accepted from May 31, 2022)

Please request a refund through the following web form by May 31, 2022.

See here (in Japanese only) if you have a Campus Day Passport.

Please note that the following are no longer available

・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.

・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.

Sponsor Passport

Sponsor Passport

This ticket is now expired and invalid.
- This ticket type is not eligible for a refund.

Please note that the following are no longer available

・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.

- The validity period will not be extended for Sponsor Passports with an expiration date of July 1, 2021 or later. The ticket will expire on the date indicated on the ticket.

・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.

Revisit Passport

Revisit Passport

Please note below

Extension of the validity period

With no further action on your part, the validity of your ticket has been extended to March 31, 2023.
The price difference and service fee will not be charged.

Park admission by lottery

You will be able to enter the Park if you receive an admission date through the Park admission lottery.

- This ticket type is not eligible for a refund.

Park tickets with a fixed admission date
(Fixed-date ticket)

See here to find out which Park ticket has a fixed admission date (fixed-date tickets).

Printed ticket (business card size)

入園日が指定されているチケット(日付指定券)

Disney's eTicket Passport (printed out at home)

入園日が指定されているチケット(日付指定券)

Disney's eTicket Passport (displayed on a smartphone)

入園日が指定されているチケット(日付指定券)

Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.

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Eligible Tickets

• 1-Day Passport
• Senior Passport
• Starlight Passport
• After 6 Passport
• FUNderful Disney Members Passport
• Gift Passport
• Sponsor Employee Passport
• Group Passport
• Corporate Passport

• Multi-Day Passport (2-Day / 3-Day Magic / 4-Day Magic)
- Including partially used Multi-Day Passports that were valid during the Park temporary closure.
Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.

Please note below

Refund requests (no longer accepted from May 31, 2022)

Please request a refund through the following web form by May 31, 2022.

Please note that the following are no longer available

・Extension of the validity period
The expiration date was extended up to March 31, 2022 without any actions being required.

・Park admission by lottery
Park admission lottery is no longer available as of February 7, 2022.

Park tickets purchased through travel agencies, convenience stores, etc. (Reservation vouchers)

Please see the following to tell whether your ticket was purchased through a travel agency, convenience store, etc.  (Reservation vouchers)

旅行会社やコンビニエンスストア等で購入されたチケット

Please note below

Contact information

The eligible period and conditions may vary slightly from above.
Please contact the travel agency indicated on the ticket.
- Please note that the validity period will not be extended.

・Partially used Multi-Day Passports Example: 2-Day Passport for admissions on February 28 and 29, 2020 and were used to enter the Park on February 28.
・Business card-size ticket

If the above conditions apply, please request a refund through the web form for ticket refunds by May 31, 2022 even if you have purchased the ticket at a travel agency or a convenience store.