Tickets for admissions before the Parks reopened
(purchased on or before June 24, 2020)
- Tickets for admissions before the Parks reopened (purchased on or before June 24, 2020) cannot be used at this time. Depending on the ticket type, the steps to follow vary. Please have your ticket ready and check the following.
- Only tickets with an expiration date that falls between February 29, 2020, and April 30, 2021, are eligible.
Park tickets without a fixed admission date
Please see the following to determine whether your Park ticket lacks a fixed admission date (Open Tickets) or has a fixed admission period (fixed period ticket). Check below to see how each ticket type is handled.
Printed ticket (business card size)
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Disney's eTicket Passport (printed out at home)
Disney's eTicket Passport (displayed on a smartphone)
Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.
For Guests with Eligible Tickets
Park tickets without a fixed admission date
- 1-Day Passport
- Senior Passport
- Gift Passport
- Sponsor Employee Passport
- Campus Day Passport
- Corporate Program "Thanks Festival" Passport
- Shutoken & Shizuoka Weekday Passport - Disney's eTicket Passport (displayed on a smartphone or printed out)
- Extension of validity
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.
- The price difference and service fee will not be charged.
- As we are limiting the number of guests entering the Park, your ticket cannot be used for admission at this time. An announcement will be made on this website when your ticket can be used for admission again. However, your ticket can be used at this time to enter the Park admission lottery or to request a refund.
Please select from the following options.
Park admission lottery
Refund
To request a refund for your ticket, please use the following web form.
See here (in Japanese only) if you have a Campus Day Passport.
Making changes to your ticket (guests with eTicket Passports)
If you change the admission date and the type of your ticket while it is still valid, the service fee will not be charged.
- You may be charged for the difference of the ticket price when you make the change.
- After you make the change, you will not be able to request a refund.
- Only Disney's eTicket Passports (displayed on a smartphone or printed out) are eligible for changes.
- Not applicable for some tickets.
Park tickets with a fixed admission date
(Fixed-date ticket)
Please see the following to determine whether your ticket has a fixed admission date (fixed-date ticket). Check below to see the steps to follow for this ticket type.
Printed ticket (business card size)
 |
Disney's eTicket Passport (printed out at home)
Disney's eTicket Passport (displayed on a smartphone)
Tap on the "i" mark on the front side of your ticket to display its reverse side. See here (in Japanese only) about how to display the eTicket Passport.
For Guests with Eligible Tickets
Park tickets with a fixed admission date (Fixed-date ticket)
• 1-Day Passport
• Senior Passport
• Starlight Passport
• After 6 Passport
• FUNderful Disney Members Passport
• Gift Passport
• Sponsor Employee Passport
• Group Passport
• Corporate Passport
• Multi-Day Passport (2-Day / 3-Day Magic / 4-Day Magic)
- Including partially used Multi-Day Passports that were valid during the Park temporary closure.
Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.
- Extension of validity
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.
- The price difference and service fee will not be charged.
- As we are limiting the number of guests entering the Park, your ticket cannot be used for admission at this time. An announcement will be made on this website when your ticket can be used for admission again. However, your ticket can be used at this time to enter the Park admission lottery or to request a refund.
- Exchanges for a Revisit Passport will not be required. Please also note that this exchange will no longer be available.
Please select from the following options.
Park admission lottery
Park admission lottery can be attempted from March 2021 (for April or May 2021 Park admissions).
Refund
To request a refund for your ticket, please use the following web form.
Making changes to your ticket (guests with eTicket Passports)
If you change the admission date and the type of your ticket while it is still valid, the service fee will not be charged.
- You may be charged for the difference of the ticket price when you make the change.
- After you make the change, you will not be able to request a refund.
- Only Disney's eTicket Passports (displayed on a smartphone or printed out) are eligible for changes.
- Not applicable for some tickets.
Park tickets purchased through travel agencies, convenience stores, etc. (Reservation vouchers)
Please see the following to tell whether your ticket was purchased through a travel agency, convenience store, etc. (Reservation vouchers)
About Park admission
Park tickets purchased through travel agencies, convenience stores, etc. (Reservation vouchers)
Contact information
The eligible period and conditions may vary slightly from above.
Please contact the travel agency indicated on the ticket.
If the following applies, please request a refund through the web form for ticket refunds even if you have purchased the ticket at a travel agency or a convenience store.
• Partially used Multi-Day Passports
Example: 2-Day Passport for admissions on February 28 and 29, and were used to enter the Park on February 28.
• Business card-size ticket
Park admission lottery, extension of validity
This ticket type is not eligible.