Notice regarding temporary closure extension of Disney Hotels
(Update 12:00 p.m. May 27, 2020)

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The temporary closures of The Disney Hotels (Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta, Tokyo Disneyland Hotel, and Tokyo Disney Celebration Hotel) have been extended in response to the state of infections of the new coronavirus (COVID-19) as well as requests from the government and local municipalities.

The reopening of the hotels was to be decided in mid-May; however, the decision on the reopening date will be made and announced based on the requests from the government and local municipalities.

Please note we are currently not accepting new, or changes to, reservations for accommodations, restaurants, banquets and weddings.
Information regarding when reservations can be made will be posted on the Tokyo Disney Resort Official Website.

Regarding hotel cancellations

No cancellation fee will be charged for reservations with check-in dates up to June 30, 2020.

Cancellations for reservations from April 1 to June 7, 2020

・Guests who made reservations through Tokyo Disney Resort Online Reservations & Tickets website (guest rooms only) or Tokyo Disney Resort Reservations Center (by telephone)
We will cancel the reservation and refund accordingly.
However, refund processing can be expedited if the person who made the reservation through the Tokyo Disney Resort Online Reservations & Tickets website can please cancel the reservation online.

If you made your reservation through a travel agency:
Please contact your travel agency.

If you made your reservation through an on-line travel agency (Rakuten Travel, Jalan etc.):
Please cancel your reservation through the website which you made your reservation.

Cancellations for reservations from June 8 to 30, 2020

Contacts for cancellations on the day of your stay(hours 10:00 a.m. - 3:00 p.m.)
Tokyo Disneyland Hotel 047-305-3333
Disney Ambassador Hotel  047-305-1111
Tokyo DisneySea Hotel MiraCosta    047-305-2222
Tokyo Disney Celebration Hotel    047-381-1188

Contacts for cancellations up to the day before your stay
If you booked your hotel through the Tokyo Disney Resort Online Reservations website (guest room only):
Please complete your cancellation by 8:59 p.m. of the day before your stay through the Online Reservations website.
No cancellation fee will be charged.
Please note, for Guests who have already paid cancellation fee, announcement was made by e-mail to registered e-mail address.

If you made your reservation through Tokyo Disney Resort Reservations Center (by phone):
Please note assistance for inquiries by telephone is currently unavailable until further notice. For inquiries, please use the web form.

If you made a Tokyo Disney Resort Vacation Package reservation:
Please visit this PC or mobile website.

If you made your reservation through a travel agency:
Please contact your travel agency.

If you made your reservation through an on-line travel agency (Rakuten Travel, Jalan etc.):
Please cancel your reservation through the website which you made your reservation.

Cancellations for reservations of hotel restaurants and lounges

Reservations will be canceled from bookings on April 1 up to on June 7, 2020. There is no need for you to cancel the reservation on your own, and there will be no cancellation charge.

Reservations for weddings and banquets

Information regarding reservations for weddings and banquets during the period of hotel closure will be communicated individually to the representative of the reservation. For guests who made the reservation for wedding, please check "Online Planning"(Website exclusively for guests who made the reservation for wedding).  

Please note we are currently not accepting new reservations for weddings and banquets.
Information regarding when reservations can be made will be posted on the Tokyo Disney Resort Official Website.

Check for information regarding the temporary closure of Tokyo Disneyland and Tokyo DisneySea.