FAQ

Guest Services at the Resort

Q1. Getting Information at the Resort

Tokyo Disney Resort Overall
Tokyo Disney Resort Welcome Center

At Tokyo Disneyland
Main Street House (inside the Park)
The East Gate Guest Reception (outside the Park)

At Tokyo DisneySea
Guest Relations (inside the Park)
Tokyo DisneySea Information (outside the Park)

At Ikspiari
There are three information counters located at:
- 1F Garden Site (near the exit to Disney Ambassador Hotel)
- 2F Traders' Passage (near the first floor stairway entrance)
- 3F Gracious Square (near the exit to Disney Resort Line)

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Q2. Lost Children

At Tokyo Disneyland
Lost Children
Main Street House

At Tokyo DisneySea
Lost Children (in Mediterranean Harbor)
Guest Relations (in Tokyo DisneySea Plaza)

At Ikspiari
Go to one of the three information counters at:
- 1F Garden Site (near the exit to Disney Ambassador Hotel)
- 2F Traders' Passage (near the first floor stairway entrance)
- 3F Gracious Square (near the exit to Disney Resort Line)

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Q3. Lost and Found

At Tokyo Disneyland
Main Street House (inside the Park)
The East Gate Guest Reception (outside the Park)

At Tokyo DisneySea
Guest Relations (inside the Park)
Tokyo DisneySea Information (outside the Park)

At Ikspiari
Please go to one of the three information counters at:
- 1F Garden Site (near the exit to Disney Ambassador Hotel)
- 2F Traders' Passage (near the first floor stairway entrance)
- 3F Gracious Square (near the exit to Disney Resort Line)

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Q4. First Aid Facilities

There are first aid facilities located near the Main Entrance of each Park. Please click on the links below for more information.
» Tokyo Disneyland Central First Aid
» Tokyo DisneySea Central First Aid

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Q5. Pets

Pets are not allowed inside the Parks. Dogs and cats may be kept at the Pet Club during your visit to the Parks.
» Tokyo Disneyland Pet Club
» Tokyo DisneySea Pet Club

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Q6. Credit Cards

JCB and other major credit cards are accepted throughout the Parks, except:
- At balloon vendors and food carts
- Payments for Resort Parking
- When purchasing stamps, gift cards, meal vouchers, IC telephone cards, etc.

To prevent fraud, we follow the advice of major credit card companies and do not process transactions when:
- The credit card is not signed on the back.
- The person using the card is not the person whose signature is on the card.
(It may take some time to contact your credit card company by phone, should such an action become necessary.)

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Q8. Foreign Currency Exchange

Inside the Park: Major foreign currencies (US Dollars, Euros, British Pounds, Canadian Dollars, Swiss Francs, Australian Dollars) and traveler's checks can be exchanged for Japanese Yen. A passport is needed to exchange traveler's checks.

At Tokyo Disneyland
Sumitomo Mitsui Banking Corporation in World Bazaar or Guest Relations Window (outside the Main Entrance on the left)

At Tokyo DisneySea
Guest Relations (in DisneySea Plaza)
Tokyo DisneySea Information (outside the Park)

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Q9. Storage Lockers

Coin-operated storage lockers are available inside and outside the Parks.
» Tokyo Disneyland Storage Lockers
» Tokyo DisneySea Storage Lockers.

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Q10. Delivery Service

Delivery service is available for addresses in Japan and select countries overseas. Please go to the following facilities.

At Tokyo Disneyland
Home Delivery Service (near the Main Entrance)

At Tokyo DisneySea
Home Delivery Service (near the Main Entrance)

At Bon Voyage
Home Delivery Service (located on the first floor)

At Ikspiari
Baggage service located in the Traders' Passage area on the second floor

At Disney Ambassador Hotel
Home Delivery Service on the first floor

At Tokyo DisneySea Hotel MiraCosta
Home Delivery Service on the second floor

At Tokyo Disneyland Hotel
Home Delivery Service on the third floor

This service may not be available for glassware or other fragile goods.

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Q11. Visiting with Young Children

If you plan to visit Tokyo Disney Resort with small children, here are some suggestions and links to make your visit even more enjoyable.

Guest Services

Attractions

- Park Attractions that very young children can especially enjoy
» At Tokyo Disneyland
» At Tokyo DisneySea

Restaurants

- Park Restaurants with a Children's Menu
» At Tokyo Disneyland
» At Tokyo DisneySea

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Q12. Barrier Free / For Guests with Disabilities

Click below for information regarding barrier free facilities and services at the Resort.
» Barrier Free

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Q13. Recharging Mobile Phones

Please use the coin-operated machine at the Information Corner on the second floor in the Traders' Passage area of Ikspiari.
All mobile phones made for the Japanese market can be recharged, but not those made for the overseas market.

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